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ServiceMax - Field Service Management

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Rating

(27)

Listed On

9/13/2007

CATEGORIES

Field Service
Native Salesforce App Cloud Application for Field Service

ServiceMax is a leader in Field Service Management and the go-to app for 400+ companies globally. Built 100% on the Salesforce Platform, ServiceMax helps service teams exceed customers expectations with innovative software and services.

  • We’re Proven: A thriving community of successful field service deployments like; Coca-Cola, GE, Medtronic and Pitney Bowes use ServiceMax to capture opportunities in increasingly complex service environments.
  • We’re Comprehensive: A field service platform with a complete set of field service business processes, including work order management, entitlements and pricing, parts and trunk stock management, installed base management and invoicing.
  • We’re 100% Native: As the first field service software provider to see the potential of Salesforce’s App Cloud, we’re tightly integrated with CRM and Service Cloud – providing more than just an add-on for scheduling and service requests.
ServiceMax helps businesses achieve field service excellence to drive new sources of revenue and greater efficiencies by enabling all of the following key capabilities with one licence:## - Installed Base Management## - Warranties & Contracts## - Service Requests & Work Orders## - Scheduling & Dispatch## - Mobile Field Service Management## - Parts Management## - Returns Management & Depot Repair## - Work Order Close Out## - Insights from Reporting & Analytics####ServiceMax provides extra value with extended applications for:##- Connected Field Service - the first IoT-enabled solution for proactive field service##- Scheduling Optimization - world-class optimization that’s part of a comprehensive field service solution##- Service Performance Metrics - the only metrics engine for delivering field service specific KPI’s – FTF, MTTR, Attach Rates and more##- Self-Service Customer & Contractor Communities - extends customer and partner visibility to critical ServiceMax functionality
ServiceMax, Inc.
Pleasanton, CA, USA
Founded
2007
Phone
1-800-756-4960

ServiceMax leads the global market for field service management. Continually innovating to solve the problems of decreasing product margins and rising competition, ServiceMax enables companies to advance their product-centric business models through differentiated service. With field service that drives new sources of revenue, greater efficiencies and customer satisfaction, ServiceMax customers enjoy, on average a 22%* increase in revenues while decreasing costs by 14%*. ####*based on the latest ServiceMax Customer Survey of 400+ companies

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