ServiceMax Core - Field Service Management

A vital addition to any Service organization.

I am a Field Service Engineer who uses ServiceMax on a daily basis both on the road and in the office. ServiceMax and ServiceMax GO give me the flexibility and bandwidth to help my customers. They continually update and improve the software. ServiceMax also allows me to interact with my colleagues globally.

A solid platform to grow your business with many standard features and the ability to easily customi

Although there is a lot of standard functionality out of the box, but you will end up implementing many customizations specific to your business processes. ServiceMax has a lot of functionality surrounding cases, work orders, dispatching, technician scheduling, part orders, contracts, management of the install base records, inventory, and portals. Calling for vendor support with questions and upgrade assistance has been a very positive experience for our company.

FSM Leader with passion for Customer Success

We have been working with ServiceMax for several years and have a front-row seat as to the attention and care they provide to their customers. It is clear they have built a high quality FSM platform but implementing the solution to align with the customer's specific business processes, and achieve their business goals and requirements is paramount. This is where ServiceMax really shines. They have extremely strong Services, Customer Success, and Technical Support teams to ensure success. They are equally attentive and easy to work with from Alliances, Partner Marketing, Sales as well as Executive team, everyone is vested in our success. We have had a productive relationship and always treated with mutual respect. I highly recommend ServiceMax!

Great Field Service Product

ServiceMax has helped us improve our field service capabilities by getting the functionality into the hands of our front line technicians. The installed base, coverages and documentation cover our bases with the 100's of thousands of assets under our care and helped us discover instances where we can improve performance for our customers. Our use case is unique in how we do preventative maintenance but the flexibility of the platform has allowed us to meet our needs. The customer service is always great and responsive when we need to contact them. I would recommended this product for anyone looking to run maintenance on an installed base of products.

Outstanding Solution and Support

ServiceMax was chosen as the Service solution of choice prior to joining this company, and I cannot have been happier with the selection. As I've started to work with the system over the last 10+ years, I've seen how flexible, secure, and dynamic the system is. On top of that, ServiceMax support is top class and very quick to respond. I would recommend this solution for any user looking for a way to organize their field inventory, engineers, and service.

Best in Class

Oct 23, 2020 Best out there I have spent the past spent 10+ years working on Servicemax this is the best service management solution for use with Salesforce on the market today. ServiceMax has always been innovative and continue to push the envelope on functionality. With the addition of Service Board it will dramatically streamline the FSM solutions. ServiceMax seamless integration with SalesForce will brings balance to service and sales.

Aging Application Replacement

After a lengthy review process, we selected ServiceMax to replace our aging, custom-built applications. We have very specific needs, processes, and output deliverables. ServiceMax worked with us to build a new solution that could meet our existing needs and allow us to move towards ecommerce integrations with our client and service providers. The 2-in-1 application allows us to navigate through transaction records and related data without having to log in to a separate system. We’re able to make configurations on our own to meet changing client needs. The interface is user-friendly and the customizable views for individual users allows our team members with different roles to focus on what’s important to them. The team at ServiceMax have put in a lot of effort and have gone the extra mile to deliver a great product for us. Thanks ServiceMax!

ServiceMax

ServiceMax is very easy to use to manage customer service and repairs. It is user-friendly and has reliable customer support. We are especially impressed with our dedicated Account Manager, who has been more than helpful with the contract renewal process, as well as keeping us informed about product updates, etc.

ServiceMax package useful for technical service implementations

We are a company with ServiceMax almost from 5 years I we can tell that it is a perfect solution to manage the Technical Service activities. It has some out-of-box functionalities and also it is very flexible and customizable by your IT Team. Moreover, in the last months they are implementing new functionalities that tells us the product is following an exhaustive Roadmap of innovations.

Best out there

Having spent 10+ years working on Servicemax I am confident it is the best service management solution for use with Salesforce. Being native to SFDC is a huge benefit as it inherits the SFDC platform configuration and allows us to utilise SFDC expertise with some of the ServiceMax configurations and development. ServiceMax have always been innovative and continue to push the envelope on functionality. There may be other silo solutions to be had within the SMS arena but ServiceMax do a good job balancing the enterprise requirements and stability against the pull for more leading edge capability.