Help & Support

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Service & Support Dashboards

Dashboard pack for Service & Support case tracking

Overview

The lifeblood of every call/contact center is the metrics that are used to measure performance. Different call centers rely on different metrics but they all agree it is important that reports and dashboards are configured to monitor performance.

See How Service & Support Dashboards Works

Custom reports based exclusively on the out-of-the-box application
Dashboards for at-a-glance views of import Customer, Rep/Agent and KPI metrics
Executive Dashboard for quick access to critical real-time and historical operational data

If you’re using salesforce.com Service and Support to track cases, then you should be interested in dashboards that will help you analyze the performance in your company. Dashboards can provide a visual representation of your realtime operations, agent workload and productivity, critical customer information and key performance indicators. This offering is intended to provide you with some food for thought; a starting point for the customizations you will need in order to make these dashboards work for your organization. Also, please note that there are footnotes provided with each dashboard component. They are there to help you understand the content and to offer suggestions for how you might customize them. Please remember to edit these footnotes to reflect your customizations once you make them.