Service & Support Dashboards

Good

Good

They send email demanding review ENDLESSLY

App is good but then they send emails demanding a review. I receive 10 emails in 10 minutes. As soon as I delete the review request another is emailed. I do not appreciate that.

A great starting point to accelerate your Service Cloud reporting

I installed this to get our new Success team up and running as quickly as possible and empowered them to them adapt the dashboards they needed to run our customer success function. This pack has a lot of duplication but really helped drive the conversation about aspects we weren't focusing on necessarily such as employee engagement and workload. All that's missing from this is some reports on Surveys around NPS and Entitlement SLA compliance, but thats more a reflection on the Service Cloud ootb solution than this app so sticking with 5 stars as it 'does exactly what it says on the tin'.

Great Project Manager and ROI!

Our Project Manager, Roxanna, was great! She was able to take our pain points and ideas of what we wanted and build all the dashboards in no time. The dashboards allow us to have real time data and insight into our team, productivity, and volumes. The questionnaire to start the accelerator was a little tough to follow but overall we are very happy with the outcome!

problems with code editor?

Hi I am still learning about Salesforce so I really want to know how to edit code or use it in normal programming of this app and what are the most common troubles and limits?

Will save you hours of work

There is nothing fancy here...just useful stuff that you can customize easily. Installing them allowed me a great opportunity to sit down with our Customer Service manager to discuss how Cases data are tracked.

Great out of the box dashboards

Work great out of the box and are easily customizable to accommodate personal needs. Easy to install and implement.

Easy to install and use

Great Dashboard!

Easy to Install and very useful

Probably more reports and dashboards than most people will need, but what choices! Installs quickly and easily and will fit most everyone's reporting needs.

Easy to use and install - starting point for all Support Admins

Unlike other reviews here I found it easy to install, 2 minutes after clicking 'Get it now' I was using the Dashboard. It is designed to be a starting point for Service/Support Admins, but you could progress by clicking the components and tweaking the reports to suit your specific needs, and any other config changes you have customised in your SFDC Org. Recommended!