Adobe Acrobat Sign eSignatures for Salesforce

Seamless integrations

Set up is easy but at times too many redirects. Would be great too have an SMS option in Salesforce to send documents.

ICU local formats.

I upgraded this to meet the ICU local formats and now my button that sends docs out doesn't work. The formula that was recommended using URFOR is broken. I have opened a ticket with Salesforce and they are telling me that Adobe code is broken using CSRF confirmation token.

Sales doesn't know they sell this

Seems like the same as others mentioned - Sales doesn't know they are selling this and keeps on saying that it's "Salesforce" that sells this...

Great Product and Fantastic Support

With some help from support, got the product working very well and really like the way it works.

Works great

Adobe Sign for Salesforce was well-documented and straightforward to set up and configure. It works nicely with the documents generated by CPQ. My only complaint: the group recipient functionality is insufficient. We aren't able to send a document to a group of customers where only one signature is required, unless they are all users in our salesforce org.

No one could help me

Apparently Adobe have no idea that they sell this thing. Support had no idea on how to implement it. Sales never contacted me to get the right product for the integration. Now im moving on to Docusign

Unable to install without their support but their support is non existant

To install this you need Adobe support to enable account config. All the docs say to raise a case but it isn't possible on the website. After 20 minutes messing around with their useless chat bot I finally got through to an agent who hadn't a clue what I was talking about and kept sending me links to the articles I was already working from! I then started another chat and he wanted me to post on their forum?!?! I'm going to delete this package and use docusign instead. SUCH a waste of time. This is a prime example of what happens when you focus solely on post purchase support cost cutting to the extent you start degrading your product. By the looks of the other reviews it's not just me either.

Enterprise Needed - Sales Team Fail

We don't have Adobe's enterprise solution, so we contacted support multiple times, and sales never got back to us. There's no reason native integration should be an enterprise only feature, especially if you won't sell it to me!

Wont install and their support number does not work

Adobe Sign API returned error: : 401 : {"code":"INVALID_USER","message":"Invalid user ID or email provided in x-api-user header"}

Adobe Sign Feature in Case Chatter Feed is not working

Hi, I have installed Adobe Sign and configured for Case object, Agreements are not getting attached to the case and Adobe Sign tab on chatter is also not working and feed is not updating in that. Please give provide some guidance on this.