Salesforce Integration Plugin for Jira

Good Partner & Product

Relativity has been using the connector from Goldfinger (formerly Go2Group) for years, and their support has been nothing short of exceptional. The team has gone above and beyond—even building new features to help us tackle unique challenges within our environment. As part of our Jira Data Center to Cloud migration, we were bracing ourselves for the complexity of re-linking Jira work items to Salesforce case objects—a task we expected to be painful. To our surprise and relief, I ran into their lead developer at Team ’25, who shared that Goldfinger had developed a migration repair tool specifically designed to restore those connections post-migration. We look forward to putting it to the test. Since then, the team has met with us multiple times to discuss the tooling, roadmap, and long-term vision. They have offered to assist us in our migration of their app when needed. The connector itself is feature-rich and rock-solid, delivering daily value as it bridges our Salesforce-facing Customer Success teams with our Jira-based Development and Support teams. In short, we’ve been consistently impressed with both the product and the people behind it. If you’re looking for a powerful, well-supported integration between Jira and Salesforce, I wholeheartedly recommend Goldfinger.

10+ Years of CRM Success with Go2Group

Brandbank (GfK Etilize) has been using the CRM plugin for more than 10 years now. The team have been extremely responsive to our changing requirements and have provided timely support on configuring the plugin to work with multiple Salesforce instances. Along with the standard CRM functionality, Go2Group has provided us with some additional functionality that has help us streamline our Client Support operations. We too, are also looking forward to a Cloud enabled plugin.

Great Integration Add-On for Jira

We have been using the CRM add-on for Jira Server and Jira Data Center for over 10 years. The configuration is highly customizable and as our requirements change, Goldfinger has always been very responsive to our needs providing exceptional support. Thank you Goldfinger!

Excellent product

We have been using Goldfinger CRM plugin to connect Salesforce and JIRA Server for over 5 years now and we have been very happy with the product. We are now in the process of moving to JIRA Cloud and have selected Goldfinger CRM plugin again. The Goldfinger team have been incredibly helpful during the integration process and we're very thankful to be working with them.

User of plug-in & assisted during migration between instances

Our organization has been using the SF plug-in with Jira for some time now and it's a critical part of our workflows and activities. We are in the process of migrating between different jira instances, which has required usage of the plug-in across both instances until the completion of the migration. The team has been really supportive and helpful with providing us coverage until we are migrated. It has been one less thing to worry about and they are extremely easy to work with! :)

Help with Migration

We are in the process of migrating from Data Center to Cloud and the process is taking longer than expected. Because of this our add ons we have used licenses have expired but CRM has been working hard with us to get us free licenses each month until our migration is done. This has helped my team and company out alot and we are very appreciative of this.

Long time plugin user

We've been using the plugin for almost 7 plus years and even held our migration to cloud until the new version was developed. It's been integral to allow us to manage our Salesforce based ticketing system talking back and forth with Jira where we do all our SDLC management.

Reliable Plugin - Easy to configure

We have had this plugin synchronizing data from Salesforce to Jira for 2 years now, we never had an issue with it not updating the issues or creating new tickets as we create new records. It has helped simplify our record keeping with automated contact updates in Jira, making our service desk users more informed with the latest information always in sync.

Go2Group JIRA Plugin

Overall, we've had a really great experience with the CRM Plugin. Our org has some specific customizations that no solution in the marketplace can accommodate, however the CRM Plugin allowed us to work creatively to solve these challenges. And the possibility for custom work is comforting in case any of our business requirements change in the future. Out of the box, this plugin easily supports a straightforward integration. But don't be mistaken, this is a highly configurable tool that can be very flexible. I strongly encourage reading all of the documentation in order to ensure that you are maximizing the value that the plugin can deliver. Fortunately, we've been able to manage the configuration without much support from Go2Group but the few times that we reached out to them they were incredibly responsive.

Doesn't even install

Tried to install this plugin and am forwarded to the vendor's site where I receive a 404.