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Moxie Chat for Service Cloud

By Moxie

Offer Real-time Service & Generate Revenue with Online Chat

No Ratings
Paid  
Business Need
Chat & Web Conferencing

Enables companies to provide chat support to customers by providing personalized help at the point of need. Agents can respond to and offer live chat requests with tools while supporting multiple, concurrent sessions.

  • Moxie Live Chat for Mobile Devices

Compatibility

Salesforce Editions
Enterprise
Unlimited

App Details

Listed On
07/14/2010
Languages
Dutch
English
Finnish
French
German
Italian
Japanese
Korean
Portuguese
Russian
Simplified Chinese
Spanish
Swedish
Traditional Chinese

Security

This solution is a Non-SFDC Application as defined in Salesforce’s Main Services Agreement. Notwithstanding these Security Requirements or any security review of a Partner Application, Salesforce makes no guarantees about the quality or security of this solution. You’re responsible for evaluating this solution’s quality, security, and functionality.
Last Reviewed Date
The most recent date that this solution underwent the AppExchange Security Review. Undergoing the Security Review doesn’t guarantee a solution’s security.
06/30/2010

Additional Details

Built-in productivity tools enable agents to support concurrent customer chat sessions with a high degree of quality and accuracy, while accessing Service Cloud’s customer information. FEATURES Leverage your investment in the Service Cloud Contact and Case management capabilities as well as any other tools used Provide agents with on-demand access to Service Cloud Contacts and Cases Handle millions of interactions seamlessly and cost-effectively Protect critical information with the latest security advancements Deliver cross-channel interaction history to Service Cloud users Single sign-on ensures that all users have seamless access to Live Chat BENEFITS Easy access to Service Cloud to increase agent productivity and responsiveness Provide controlled access to all interaction history for Service Cloud users Handle millions of interactions seamlessly and cost-effectively Respond rapidly, accurately, and securely Monitor quality for continuous improvement

Need help?

Moxie

Support Phone1.800.474.1149
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