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Moxie Chat for Service Cloud
Offer Real-time Service & Generate Revenue with Online Chat
Overview
Enables companies to provide chat support to customers by providing personalized help at the point of need. Agents can respond to and offer live chat requests with tools while supporting multiple, concurrent sessions.
See How Moxie Chat for Service Cloud Works
Increase sales revenue
Reduce abandonment rates
Increase agent productivity
Built-in productivity tools enable agents to support concurrent customer chat sessions with a high degree of quality and accuracy, while accessing Service Cloud’s customer information. FEATURES Leverage your investment in the Service Cloud Contact and Case management capabilities as well as any other tools used Provide agents with on-demand access to Service Cloud Contacts and Cases Handle millions of interactions seamlessly and cost-effectively Protect critical information with the latest security advancements Deliver cross-channel interaction history to Service Cloud users Single sign-on ensures that all users have seamless access to Live Chat BENEFITS Easy access to Service Cloud to increase agent productivity and responsiveness Provide controlled access to all interaction history for Service Cloud users Handle millions of interactions seamlessly and cost-effectively Respond rapidly, accurately, and securely Monitor quality for continuous improvement
Categories
- Business Needs
- Chat & Web Conferencing