Vista™ Survey System

Wonderful customer support!

They walked me through step by step to integrate Vista Surveys into SalesForce, (and I’m a newbie to SalesForce and threw some extremely complex customization requests at them.) Very easy to use survey program, and it seems there’s nothing it can’t do.

Excellent Survey App

I have nothing but good things to say about Vista surveys. The ease of use and overall functionality of the software is top notch, especially for the cost. The customer service has been nothing short of spectacular as well. If you want surveys get Vista.

We love this App!

I worked with a few different survey tools and this is my preferred app. It has customizable questions, formats, methods of sending and type of questions. The functionality is also customizable and easy to configure per survey. We love the affordability and the payment of the subscription, one 3-month period at a time, with options to cancel temporarily or renew each Quarter. When we didn't receive a really high response rate initially, we even submitted the survey to our representative to review the survey and offer feedback. Great app!

WHAT A COMPELLING PRODUCT

Vanguard Vista provides such an absolutely awesome value that it's a NO BRAINER! Every now and then, a company builds a product that speaks to their audience's needs, and this is it! Now that we've integrated Vanguard Vista, every time a customer cancels their account, or graduates our training program, they receive an email with a link to a Vanguard Vista survey. In 4 weeks, we've went from not really having quantifiable data about how our clients were feeling, to having incredible visibility into our business. This is an outstanding product at an extremely reasonable price. I STRONGLY ENDORSE these guys. Oh, by the way- the customer service is also top shelf.

Crap: Intuitive? What is that?

Bad account creation. Bad SF integration. Bad design. How do you create surveys? You should go to the help section to figure out the most fundamental things. The hallmark of bad design.

GREAT Application - VERY USER FRIENDLY.

This tool is great to use, and VERY user-friendly. We tried another product but was not successful with the tech team and receiving good support so we chose to use Vista. The support we received thus far has been GREAT. The analysis tool with this application is also great. Creating surveys and such is very easy. Way to go Vista!

Best in class

We reviewed all of the survey solutions with Salesforce and found that Vista not only had some of the best functionality, but it was by far the least expensive. Salesforce integration works great. Customer support was excellent. They were attentive to any and all problems. We found the 20 question integration limit too small, so we paid them extra to bump that to 40. They also automated the integration of survey results to Salesforce. However, we did have some trouble with results being duplicated (there was no data loss). My only complaint is that their admin UI only works in Internet Explorer.

A Very Useful Tool

This tool was great and extremely easy to use. Setting up surveys was straight forward from start to finish, regardless of technical experience! Best of all, the support staff was very helpful and always available for immediate assistance. Highly recommended!

A powerful and reliable solution

I am the Director of Customer Care at a global telecommunications software vendor. We have been very pleased with the Vista survey product since acquiring it late last year. We use Vista to measure customer satisfaction and also to survey our employees. After evaluating several survey tools, we chose Vista based on its ease-of-use and seamless integration with Salesforce. We have also been extremely happy with the expert and timely support Vanguard Software has provided. I highly recommend this product as a robust and feature-rich survey solution.

Intuitive, powerful tool to deliver very professional survey; solid integration

We were very pleased with this solution to address our software support survey process that requires surveys in 2 languages depending on recipient. Vista support team is very responsive and they were invaluable in getting survey operational so we could make a very informed decision to move forward with the Vista tool.