Sage Intacct Accounting and ERP

Great Solution

Working in both public accounting and private industry, I have had exposure to countless financial accounting solutions. I have found Intacct to be a great collection of features and functionality. The ability to scale the platform for use with a single entity to multiple entity environments is great and is not excessively costly like some of the competitors. Key controls with respect to user access and segregation of duties facilitates management of the platform.

Using Intacct to create accounting efficiencies with partners

Using the capabilities provided by Intacct, we have completely modernized our tedious revenue recognition process. Rather than spending a full-day working through revenue calculations in a 20,000-line, error-prone spreadsheet at the end of each month, all of our processes are now streamlined and mostly automated. As a result, we now have full-visibility into each step of our order-to-cash process, and have sped up finalizing our monthly reports by as much as three days. Another great benefit of Intacct being a cloud solution is that we could easily plug our homegrown order management system into Intacct by using a simple application-programming interface (API). Now, all sales orders are pushed from the order system into Intacct automatically, which ends up saving us upwards of two weeks of work per month that had originally been spent keying in order after order manually. This is no small task for a company with around 1,500 new transactions every month. Now, we are looking into how to manage such a large quantity of orders as well as the new revenue recognition changes and are eager to integrate with salesforce to further automate our process. Much the same way humans only use about 10 percent of their brain power, I know there is more we can do with Intacct to improve efficiency even further. I’m looking forward to expanding our use of the system to gain even greater benefits in the years to come!

Middle of the road

As far as accounting software goes, I've used a few and Intacct is middle of the road. Great for small/medium size business when Oracle doesn't yet make sense and you've outgrown Peachtree or Quickbooks. Intacct is definitely the most user friendly I have seen. It can be learned by new hires in the first couple days. The difficult part is all of the true accounting is coded behind the scenes and it can be cumbersome to actually find out what is happening in your processes. If you don't have a good implementation the first go around, like any system, it could work against you. We have a part of our business that deals with inventory, and I don't think the inventory process is good. We seem to consistently have to correct something every month. The Salesforce Integration is slick. The instructions are easy and simple to follow. However, in our business our sales teams weren't used to using SF as a tool for AR and the cost out weighed the benefits. Intacct's strong point is that anything it does not do well or in great detail, there is a partner that does and the open API is great.

Celebrating 5 great years with Intacct

We have used Intacct since 2012, and I can't imagine ever switching to another provider. The ability to recognize revenue on a per customer basis has been a huge benefit for us. Customer support has always been responsive and I feel like I have a close working relationship with many of the Intacct team members. Intacct is always implementing new features and was proactive in reaching out to me about the pending revenue recognition changes from ASC 606. I give it my highest recommendation.

Doesn't work for our business

We are garbage truck dealer that buys used trucks, reconditions them in our truck shop (by adding parts and labor) and then resell the product. Intaact can't generate the reports we need that are straight forward and simple like an inventory list that includes purchase date, add on costs, and sell price. Or a basic mechanic time utilization reports that shows how much time each task took a mechanic to perform. Nobody at Intaact seems to care and they refer us to a software seller with all our questions that nobody can seem to answer. Does anyone have any products that work for a business like this? Thanks.

Robust Financial Platform

This application is more than a Financial Application; it is a platform of Financial applications including independent apps available to augment the functionality of the main application. There is a large partner community ensuring expert advice for every industry and enterprise size. It has integration to the Salesforce platform as well and create a "best of breed" Platform ERP.

It has been a horrific implementation so far

I have no idea how good their product is because we are going on month 6 of a 1 month implementation. My best guess is that they might finish in nine months. (it is a giant might) They basically doubled the size of the original implementation estimate and completely ignored the timeline. After blowing up the budget, they haven't even followed up on making the project move along. They are nice enough people and fairly pleasant to talk to, they just don't actually do anything other than make empty promises. It is so bad that I'm hoping this active review on the app exchange will get someone's attention. We signed the new SOW a month ago yesterday, and literally not one thing has happened. I can't even get them to answer emails. My last email to them was 10 days ago: "I'd love to get this going again. It's been about a month since I signed the contract and nothing has happened yet. " That was ten days ago .... I did not get a single response from them. So Intacct... I plan on editing this review as the experience goes along. The ball is in your court.

Be smart and integrate

We have used Salesforce for years, mostly just for the sales department. Accounting was not involved in the configuration or any reporting, which was unfortunate. A few years ago we moved over to Intacct from Accpac, but we didn't even stop to think about what functionality we could have if we integrated Salesforce with Intacct. Now here we are years later, and still no integration (our company's fault). In order to report on our SaaS metrics, and sales figures, and forcasting etc., I have to run reports out of Salesforce to Excel, then manually manipulate the data to compare sales to actual...I am really wanting to get Salesforce integrated, but I am not the decision maker. If you have the chance, integrate before going live!

Great ROI

We were using Peachtree previously and had outgrown that product. Intacct gave us the ability to stop relying on spreadsheets to make our revenue recognition entries. This in turn gave us an annual ROI of around $50k because I was on the verge of having to hire someone to keep up with our growing revenue recognition issues. Since 2009 I have not had to add another employee to my department and I attribute that to the use of Intacct and the improvements they have made to their own product. Total estimated savings is over $250,000. There are so many reasons why I like Intacct. The ease of use for our employees is probably one of my favorites. We are a growing software company and every new employee gets a sign in to Intacct so that they can enter their time sheets and expenses. Most employees need minimal training and some have logged in and gotten started without training. Another of my favorites is the dashboards and how easy it is to put a report on one and to make them look professional. We have dashboards for all department heads and even one that is for the typical employee. Now with the latest enhancements getting the most up to date and important info is even easier. The dashboards make me look good to my boss which is a great plus.

Very Solid Integration with Intuitive Field Maps

We went live with Intacct in early 2013 with integration to Salesforce. Using one Apex Trigger and the standard integration and additional configuration to the Integration Field Maps (which any educated user could do on their owne), not only are we tracking Products, Accounts, Sales Orders, Shipment, and Invoices in Intacct... but with minimal investment, have been able to also integrate a custom object to manage Trials, Service Contract creation, Asset creation, Entitlements, and soon to be... the management of RMA's using the power of the Salesforce Records created from Intacct. Salesforce is expensive... so having to buy an Enterprise license to manage the integration is my only complaint... but don't think that is an Intacct issue... vsl Salesforce trying to get every dollar out of the user who wants access to the APIs. This integration is the perfect solution to get a full 360 for the Sales, Service, Support, and Business Development Orgs.