Informatica Cloud Integration

Poor Customer Service, Regret Engaging Informatica

Informatica's Customer Service has been poor, the product does not function as demoed. Informatica has ignored our requests and left us hanging. Informatica's justification is that our contract is too small to move their needle... I will never use Informatica for any Salesforce Implementation in the future.

Great Product

I have been using this product for over two years. It has come a long way with new features and connectors. I recently requested a connector for JASON script and the support team was very helpful. The worked with me for a few weeks to get something in Beta. The File I/O is also very powerful in moving attachments. Mapping from Salesforce.com to backoffice is very user-friendly. The error messages can be improved upon.

Informatica Cloud Services - the best integration and migration tool on the market

Informatica Cloud Integration is an excellent application allowing us to provide our customers with seamless integration between Salesforce and their other business systems. We have used ICS in many client projects, most recently with Everton Football Club, providing integration between ticketing, club lottery, shop and webshop data silos. Using ICS together with Cloud MDM we have created a solution with the Everton Data Team that has given them a single customer view for the first time.

Why in the World Would You Use Anything Else

Once you've started using this tool to load data in and out of Force.com or to build integrations with other data sources, you will feel like you're missing an arm if someone asks you to do these things without them. I recommend all of my clients purchase Informatica Cloud Data Integration right off the bat to make data integration as easy as possible, able to be administered and maintained with minimal effort, and to clear obstacles down the road that they don't even know exists yet.

Great support and followup

We received great support throughout the course of our CRM implementation. Laurie Wesloski was our customer success manager and she set up regular meetings to talk through our progress and challenges. She followed up on all action items and made sure that our implementation of Informatica Cloud was successful.

Good Tool and Great Customer Success Management

The Customer Success Management process was critical to our implementation of Informatica Cloud as Laurie helped us get past critical questions, training needs, and performance considerations. As the tool continues to build out its' capabilities for the future I feel this was a strategic decision in working with Informatica through this process.

Good Tool and Great Support

We use Informatica cloud solution as a middleware tool to replicate data between SAP CRM and Salesforce.com. I enjoyed working with the Technical support team who helped us first pilot a proof of concept solution and later supported during the implementation. I was also impressed with the on-boarding process. Laurie Wesloski, our Customer success Manager, helped us during this process and continuously keeps us informed as new product features and capabilities are released. Informatica has impressed me both in terms of product capability and their support.

Awesome product and excellent, responsive support

Our team uses IOC to enable the data integration process from our existing enterprise systems to Salesforce.com. Setting up basic jobs to move data from a SQL Server database could not be easier, a few clicks and it is production-ready. I'm very excited to continue to learn more of the advanced features and discover how we can leverage the tool in other areas of our business. The support team, Laurie in particular, was extremely helpful and quick to respond whenever a question occurred to me, and always followed up if an answer was not immediately available.

Great Product and awesome customer support

We use IOC to bring data to and fro between Siebel and Salesforce. We use it for one time load as well as recurring data sync. Its easy to understand and configure. Laurie is our customer success manager and she is very prompt in resolving our issues. She keeps the communication going on and keeps us updated about trainings. Very happy with both Informatica and Laurie

Informatica Customer Success Manager saved our client by pointing out non-scalable architecture

Laurie Wesloski is our client's customer success manager and she has helped us through a very non-conventional startup and onboarding process. Our client had a limited version of Informatica that was sponsored by 3rd party vendor of another AppExchange package. We needed to migrate off of that cloud on to a newly licensed Informatica Cloud. Laurie was instrumental in getting things set up so we could quickly migrate all of the Data Synchronization tasks from the old cloud to the new cloud. In our onboarding meeting, Laurie pointed out that the current architecture would not be scalable for our client's business model. This prompted my client to gather the troops and vette a new archtecture that would be scalable for future business needs. The old architecture would have lead to our client to have to install secure agents on multiple different locations on servers that were not under their control or behind their firewall. We have set it up so that they have one secure agent behind their firewall and have converted the other (outside) connections to use SFTP instead of local file shares which was how they were orignally configured. This gives us control over stopping and starting the secure agent - something we did not have before - and allows us to add new partners and their integrations as the business grows. My hat is off to Laurie for her quick thinking and for the fact that she saved our client from incurring future expenses related to the integration. We look forward to a long standing successful working relationship with Laurie and Informatica.