FedEx Shipping App: Salesforce-native Shipping, Tracking and Returns

Easy to use

The FedEx app is great and easy to use

Easy to use App with Awesome Support

Zenkraft has been great to work with. Their support team assisted greatly with our implementation and has continued with world class support on those few occasions that we needed it. We recommend Zenkraft highly and are very happy with our selection.

FedEx Integration

We integrated in February of this year and since that time have seen a 30% increase in productivity in our shipping & receiving department. The integration allowed us to accurately bill our clients at the FedEx published rate and for us to know our FedEx negotiated rate to understand the margin we are making on shipping. Our Project Managers have tracking information within Salesforce allowing them to track packages and give updates to contractors within moments. ZenKraft has been a great partner, helping us deploy the integration and creating the reports we need to track the shipping potion of our business.

Great product and even better support

We have been using Zenkraft's FedEx for Salesforce for over a year now and it has had a significantly positive impact on our operation. Not only has it simplified our FedEx shipping workflow for our operations staff and customers, but the Zenkraft team also helped us to accommodate RMA returns to a remote factory with the ability to view and initiate shipments from the objects we spend the most time in (Accounts, Cases). From the beginning, Zenkraft staff have been easy to get in touch with, quick with answers, and very good at booking quality time to help through setup and future modifications. We can now deal with shipments with a few mouse clicks and leverage this tool through our service and sales cloud profiles. I'm looking forward to continual business with them and appreciate the focus on solid product quality and superior customer support.

Great Customer Service

The Zenkraft app has helped us a ton with our operation. Adrian took the time to patiently work with us to make the application the most efficient it can be for what we need it to do. Thank you for your support Adrian!

Excellent Product getting better all the team

Easy to link and map to any object to aide in creation of the FedEx Shipment info directly from a salesforce record. Logistics team and the field service guys really like it. They are continuously improving it and their support is excellent.

Great Customer Service

My logistics team loves the app, professing it to be a major time saver. My dealings with customer support have always been a great experience.

Excellent Customer Service from Zenkraft

We had an integration done with our CRM suite to use Zenkraft. We were unable to figure out how to select a specific setting and default a label printer. Zenkraft support was able to schedule a meeting with us, get the issue sorted out, default the settings and ensure the label printed correctly. Thank you Adrian for the quick and efficient support!

Fantastic!

I recently deployed this solution in my companies Salesforce instance and couldn't be happier! The application is easy to use and accurate. I can easily ship from within an account, lead etc and view past shipment details. The reporting tools that come with this solution are also very useful. The team at the Sales Desk with Zenkraft as well as the technical support I was provided while setting up and configuring the software was second to none. Would most certainly recommend this shipping solution to other businesses big and small readily!

Great product, but even better support

The product works well and is fairly easy to customize. But the main reason I'm writing this review is for their support team. We have a variety of 3rd party apps installed in our Salesforce org. Any time I reach out for support, it takes at least 3 days (sometimes up to 2 weeks) for a response. But with Zenkraft, I receive a reply within the hour. Wendy has been an angel in helping with any questions I have. Thank you Zenkraft for a great product and the best customer service I've gotten with any 3rd party apps!