Send360: Direct Mail & Gifts | Personalized Brand Collateral | Social Media

I wish all Apps on the App Exchange were like Send360!

We have been using Send360 (previously "PrintSF") for five years. We needed a bit of a custom set up, (doesn't everyone say this!) and the Send360 team worked with us until everything was running perfectly. The app does everything it says it will, and does it well. Recently we needed a quick fix, due to something we changed on our end in Salesforce. The CEO and the lead engineer jumped on a call and we had it fixed in 24 hours. In the past five years, we have had the opportunity to work with several apps from the App Exchange. Not many deserve the five star rating I am happy to give to Send360.

Happy to partner with Send360

In 2024, NOVA Home Loans launched Send360 as a replacement for an existing platform, and now—just six months in—the transition has been remarkably smooth. From the start, the Send360 team demonstrated a well-structured and efficient process for discovery, setup, and go-live. They successfully implemented all our personalization, compliance, and branding requirements to spec. We've already built a robust asset library with several hundred pieces of content, and user adoption is off to a strong start. One of the most impactful aspects of Send360 is its integration with Salesforce, including our customized Jungo version. This integration has significantly reduced the complexity and workarounds we previously faced. Everything is aligned with Salesforce, which remains our primary system of reference. Approvals are managed through native Salesforce Approval Workflows, and all reporting is also done directly within Salesforce. Send360 is the opposite of a siloed system, and we are eagerly planning to expand our use of Send360 to automate high-value physical sends such as closing gifts, birthday and holiday cards, closing anniversaries, thank-you packages, and potentially even automated social media. Support and service from the Send360 team has been fantastic throughout. If you have a sizable sales team that needs to personalize and distribute digital or physical collateral—while staying fully within brand and compliance standards— Send360 proves to be an exceptional platform, particularly well-suited to the needs of the mortgage industry.

Valued Partners with Send360

We pride ourselves in partnering with vendors who share our commitment to growth and continuous improvement. Send360 has proven to be one of our most valuable partnerships. From the very beginning, we collaborated closely to tailor the platform to meet both our company’s needs and the individual business goals of each Loan Officer. Even post-launch, Send360 has remained a true partner, maintaining open lines of communication, delivering exceptionally fast response times, and consistently rolling out upgrades that enhance both the user experience and overall platform performance. I wholeheartedly recommend Send360 to any company looking to elevate its marketing and operations.

Great product - OUTSTANDING Customer Service

As the Content Management Systems Administrator at Movement Mortgage, working with third party CMS systems is an integral part of my daily job. I can confidently say after 1 year of working with Send360 that they it is not only a fantastic product, but the level of Customer Service and personal care shown by Mark Cira and his team is unmatched in any other company I've ever worked with in my career! Movement Mortgage launched Send360 alongside Marketing Cloud as a replacement for Total Expert in FSC in Summer 2024, and at very significant cost savings. We host 1000+ marketing assets in Send360 across print & digital collateral (flyers, business cards, signage, presentations, etc.), direct mail & gifts, and social media. Materials are easily personalized, posted, downloaded, direct mailed or shipped self-service by the field and we enjoy strong adoption. Reporting and analytics are native in Salesforce and comprehensive. Perhaps most importantly, the service and support from Send360 has been amazing at every step. They are extremely knowledgeable about Salesforce, skilled in their own toolset, and their follow-through is five-stars. Send360 has proven to be a wonderful partner and a very successful, value-add marketing tool set within our Salesforce.

One Year In: Send360 Is Delivering Big for Movement

In Summer 2024, Movement Mortgage rolled out Send360 and Marketing Cloud as an upgrade (and cost savings!) from Total Expert in FSC. One year later, we can confidently say Send360 has delivered. Today, we’ve got 1,000+ marketing assets living in the platform—from print and digital (flyers, signage, business cards, decks) to direct mail, gifting, and social media. The field can personalize, download, post, or ship materials in just a few clicks—and adoption has been strong across the board. Reporting lives natively in Salesforce, making it easy to see what’s working. But what’s truly set Send360 apart is their support: smart, responsive, and always a step ahead. They know Salesforce inside and out and have been a five-star partner since day one. Not only are they responsive, but the team feels more like family to us now :) This is a tool that’s working for us—and bringing serious value to our marketing game. We appreciate Mark and his entire team for all of their hard work and dedication to making our platform the best it can be!!

Send360 has exceeded our expectations and their team is amazing to work with! Highly Recommend!

Mutual of Omaha Mortgage launched Send360 as a replacement for Total Expert in 2022, and 3 years later we’re still going strong and always expanding how we add value for our team with Send360. We host hundreds of marketing assets in Send360 across print/PDF, mail & social media. After discovery, Send360 enabled a handful of template “frameworks” early on which were to our exact requirements and compliance rules, we’ve been able to publish content ongoing entirely self-service, and which the field can easily personalize, co-brand, post, share, mail, ship or download. More recently we expanded to support additional lines of business at Mutual, with unique libraries for different groups, and we’ve also recently launched Send360’s social media capabilities to the field. Support and service from the Send360 team is first rate. I highly recommend Send360 to any mortgage company or others with a distributed sales model where the field needs self-service access and personalization of centrally managed materials, social media automation, and/or mailing & gifting programs.