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SmartCase by EpiAnalytics, Inc.
Case analytics, triage, sentiment analysis, email response advanced routing
- Business Need
- Agent Productivity
SmartCase offers easy-to-use machine learning and natural language processing (NLP) for Case classification and sentiment analytics to reduce costs and gain consumer insight. Driving better customer-focused decisions and automated routing & response.
Highlights
Automate routing and response of consumer comments in Cases, Communities, and surveys. Use insights to improve customer satisfaction.
Easy–to-use machine learning application for consumer sentiment analysis, Community and social media analysis.
Improve agent efficiency: automatically classify email comments, Case comments, open-ended survey responses, and Community discussions.
Provider Details
EpiAnalytics provides service triage, community management, survey analytics, contact center early warning and text analytics workbench solutions that enable companies to improve customer experience, customer service and operational efficiencies. Our easy to use on-demand software transforms customer comments and feedback into valuable insight that can be utilized across your organization and to power your business processes in real-time. Our solutions have been developed though years of working with operational and customer feedback executives leveraging the latest advances in text analytics. Our solutions are the fastest, highest accuracy solution in the industry.
Pricing Details
You must pay to use this solution. Discounts are available for nonprofits.
-Fixed, flat-rate, month-to-month -Free trial available Includes: -25,000 Uniques Cases, Surveys, Open-ended Comment
Default Plan
$3,500 USD/company/month