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SmartCase by EpiAnalytics, Inc.

By EpiAnalytics, Inc.

Case analytics, triage, sentiment analysis, email response advanced routing

Starting at $3,500   USD/company/month

Discounts available for nonprofits

Try It
Business Need
Agent Productivity

SmartCase offers easy-to-use machine learning and natural language processing (NLP) for Case classification and sentiment analytics to reduce costs and gain consumer insight. Driving better customer-focused decisions and automated routing & response.

Compatibility

Salesforce Editions
Professional
Enterprise
Unlimited
Developer
Additional Requirements
No additional system requirements

App Details

Version
Smart Case / Lead, Analytics & Routing/1.2 1.6.0
Listed On
10/23/2008
Latest Release
03/03/2022
Supported Features
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Editable Code
This product is installed as an unmanaged package in your Salesforce org and its code is available to view and modify.
Lightning Ready
Editable Code
Package Contents
If this app is a managed package, the custom apps, tabs, and objects that it contains don't count against your Salesforce allocations. If this app is not a managed package, allocations apply. Learn More in Help
Custom Objects: 0
Custom Tabs: 1
Custom Apps: 0
Lightning Components
Global: 0
App Builder: 0
Community Builder: 0
Languages
Dutch
English
Finnish
French
German
Italian
Portuguese
Spanish

Security

This solution is a Non-SFDC Application as defined in Salesforce’s Main Services Agreement. Notwithstanding these Security Requirements or any security review of a Partner Application, Salesforce makes no guarantees about the quality or security of this solution. You’re responsible for evaluating this solution’s quality, security, and functionality.

Additional Details

SmartCase offers integrated machine learning for classification and sentiment analysis. Now you can automatically identify the reason why customers are contacting your organization by classify emails, Cases, Leads, surveys and community comments inside salesforce.com. EpiAnalytics classifications are automatically populated into salesforce.com objects. SmartCase helps organization provide insight into customers' perception about the organization, its products, services, business processes, and agent behavior. Increase Agent Efficiency / Lower Costs: o Automated routing to Agent or Queue with knowledge recommendations o Automated Response attaching knowledge article and close Cases o Risk Management: ensuring important issues don’t fall through the cracks o SmartCase AI-Machine Learning system is trained from Agent activities and processes o Reduce Case resolution time by over 75% Increase Customer / Agent Satisfaction: o Faster Customer Response Speed o Increase Agent productivity o Gain customer insight from all salesforce.com CRM data o Proactively identify and resolve issues as they emerge Start a Trail today, email: sales@epianalytics.com

Need help?

EpiAnalytics, Inc.

Carlsbad, California, USA

Support Phone858.381.5700
Other ResourcesEmailTerms & Conditions