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SmartCase by EpiAnalytics, Inc.
Case analytics, triage, sentiment analysis, email response advanced routing
- Business Need
- Agent Productivity
SmartCase offers easy-to-use machine learning and natural language processing (NLP) for Case classification and sentiment analytics to reduce costs and gain consumer insight. Driving better customer-focused decisions and automated routing & response.
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Efficient App!!!
Great App for increasing efficiencies of SFDC.