Maximise Cloud Contact Center

Recommended

Using this for a month and have to say compared to the previous similar product I was using this is miles ahead. Based on our experience I would recommend – and in fact already have done to a associate!

Delighted with results

I was slightly sceptical but for $20 trial decided to give it a go and have been delighted with the results and since have comitted to a three year contract and 40 licenses, to benefit from the decrease in call charges offered. Ignore the couple of negative reviews – maybe the products improved a lot in recent years, but in our experience this does what it says it will. May take a little perseverance but the support team were really helpful. Its increased my team’s talk time by a lot and sales have definitely increased. The fact that it automatically updates in Salesforce is massively beneficial to us as we run everything through this. The fact that we didn’t have to pay for the software or set up fees was another bonus in this climate but even if we had I could justify this now because I’m getting a better ROI from my team! The dashboards enable me to have a good overview of what the team are doing and the reporting is easy to use and offers good analysis.

Early days but impressed so far

I run a telemarketing team and although it’s pretty early days I’m impressed with this - seems to be having a good effect on the team with productivity and also motivation, compared to them manually looking for who to call, picking up the phone and punching in a number only to find there’s no answer –frustrating! I can set up their campaigns easily - great. Made a real difference to the number of appointments are booking, which have virtually doubled in just 2 weeks!

Great

Been using for about 6 months and our experience with it’s really good. We have improved talk time a lot and the integration with Salesforce is as they say seamless. Reports are good and made my life a lot easier and are in-depth so I can see where there are possible problems I need to jump on. It was slightly painful getting us going but have to say our account manager was really great – there when I needed them and solved any problems. We also use the call recording feature which has already been useful both for training the team and in one case proof of a call!! The fact that the recording goes into SF again saves time. Quick and easy to import data too and set up new campaigns.

Simply bad

Just in case you are thinking about using them, note the following: - support is very slow, very primitive support portal - hidden costs appear all the time - plenty of glitches especially if you are targeting any country other than the UK - very bad call quality - not sure about the stand alone version, but the salesforce version does not work Big waste of time and money.

Horrible Dialer Company - Trial Users and Buyer BEWARE

First, this company is unscrupulous. We made verbal and written (email) agreements to trial the service. The trial was horrible, as their service was completely inadequate when compared to something like the power dialer with insidesales. After the trial, they automatically without my authorization, charged me $1000. They refunded $750, but said the terms of service called for an automatic $250 renewal after the trial. It didn’t at the time, and they can’t prove it. But don’t think you’ll ever get a penny from this British company. They refuse to refund the money, and we have Citibank involved to get the charges reversed. Furthermore, they make a load of promises that they can’t keep. At the time, they promised US support. When I called the US support person in Richardson, TX, he wasn’t even versed on the salesforce product. Finally, their rounding is probably the worst I have ever seen. A monthly license with insidesales was running us what 100 calls ended up costing with Magnetic North. We ran the reports and were appalled by what they tried to charge us. The irony is we were never supposed to go past the trial stage per direct agreement with Jackie and Dominic. Buyer beware: -You’ll never see credits if there are billing issues -Service is completely inferior -Won’t deliver on promises -If US based, the service is terrible -Customer service is a 1 out of 10 -Much better solutions out there Jason Crawford jcrawford@peoexperts.com (800) 235-4909

never worked

I paid $20.00 dollars to try maxamise. After a week, the couldn't get it to work. I used insidesales.com instead, which works great. BTW. magneticnorth wouldn't refund the $20.00. I think they stay in business on the twenties the get from people.

Quick, Easy, Effective.

Maximise is a very quick install, easy to navigate and rapidly improves marketing efficiency. The voice quality of our connections is amazing. We would recommend it to any firm looking to increase their sales and ROI. Mitch Schultz FTG Services Inc.

Predictive Dialer

I've been testing this for the last few weeks and this technology is incredible. Productivity has skyrocketed and so have sales. Contact rates tripled and sales have increased significantly. Installation took 5 minutes. 1 agent had dialed thru a list of 300 people in about 45 minutes. Vendor support team has been very responsive. I am a SFDC parter, so I've beta tested dozen of applications. This has the highest ROI of anything I've tested. Matt http://thefoundries.com/sfc.php