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Work The Lead

By TeleDirect Communications Inc

Paid

Pricing Details

Try It

Business Need: Customer Service

More Details

TeleDirect is a Live, 24/7/365 Customer Service Outsourced Call Center. TeleDirect’s Work The Lead application is integrated with Salesforce for Inbound and Outbound Campaigns. You can view call scripts and manage leads with a tab in Salesforce.

Compatibility

Salesforce Editions: Professional
Enterprise
Unlimited
Developer

Additional Requirements

No additional system requirements

App Details

Version: Work The Lead/2 1.1.0
Listed On: 03/13/2007
Latest Release: 03/02/2022

Supported Features Editable Code This product is installed as an unmanaged package in your Salesforce org and its code is available to view and modify.: Editable Code

Package Contents If this app is a managed package, the custom apps, tabs, and objects that it contains don't count against your Salesforce allocations. If this app is not a managed package, allocations apply. Learn More in Help: Custom Objects: 1
Custom Tabs: 3
Custom Apps: 1

Lightning Components: Global: 0
App Builder: 0
Community Builder: 0

Languages: English
Spanish

Security

Learn more about the Security Requirements for AgentExchange Partners and Solutions.

This solution is a Non-SFDC Application as defined in Salesforce’s Main Services Agreement. Notwithstanding these Security Requirements or any security review of a Partner Application, Salesforce makes no guarantees about the quality or security of this solution. You’re responsible for evaluating this solution’s quality, security, and functionality.

Additional Details

TeleDirect Call Center's Work The Lead application allows users to work with a Live 24/7/365 Call Center within their Salesforce application. Work The Lead can accommodate any campaign including product order taking, lead capture, appointment setting, outbound projects, or emergency on call services. If you are planning a marketing campaign, Work The Lead will provide a 800#, call scripting, and integration with your Salesforce account. You can then receive your leads, contacts or orders through Salesforce and set up distribution to your users. It's easy and cost effective. Work The Lead can assign multiple toll free numbers and distribute leads to multiple users. The data collected by the call center is immediately updated in Contact and Lead records. Users can flag a contact or a lead for an outbound survey. The survey date is set in Work the Lead and on that date, Work The Lead pulls name and number from the Lead and Contact. As the survey completes Work The Lead updates the Salesforce records call by call.