Work The Lead

Not what we hoped for

The pre-sale and campaign set up support was awesome. Unfortunately, we expected the same quality from the outbound calls made using the Call My Lead service and they weren't great. In fairness, our call requirements drip through at a few per day so the reps probably don't have time to familiarize themselves with the script sufficiently. The service would probably best suit clients with a high volume of outbound calls to USA based contacts or for inbound order taking. For small outbound call volumes that drip through, be sure to keep the script very simple.

Thank You

I have been meaning to write you for a while now. First I wanted to thank you for what seemed you’re never ending support and professional advice during our implementation. While you are familiar with your product and implementation procedure we were not the time you took to explain our options and go over our script was invaluable. Having used answering services prior, we were somewhat skeptical about your claims as to your level of your service. However, to even associate you with an answering service is doing you a disservice. Our calls have been handled timely, efficiently and your agents are, for the most part, invisible to our customers. The level of detail that your agents obtain which flows from your forms directly into ours has saved us countless hours of reentry. For the first time in a long time I feel that we are in control of our business instead of it controlling us. Our utilization of Tele-Direct Call Centers is allowing us to expand into other markets which we did not think possible. Thanks again for all your support. RPRW, Inc. dba Mold Remedies