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Chargent Payment Processing - Credit Card Payments, ACH, Recurring Billing

Starting at $3,000 USD per Salesforce Org per year Sites Edition is $3000 and includes up to 20 users, Platform Edition is $6000 and includes up to 40 users. Additional users are $150/user/year. No setup fee or transaction fees!

Discounts available for nonprofits

Rating

(282)

Listed On

3/20/2009

Latest Release

5/8/2019

CATEGORIES

Payment Processing
Top Rated payments app on the AppExchange, 2008 - 2019 and beyond

* Support for 30+ Payment Gateways (list below)##* Real-time or scheduled credit card, ACH / direct debit payments##* Payment Request links for online payments##* Works with Salesforce CPQ, Communities##* To learn more, click [ Watch Demo ] button below

282 Reviews
92%
4%
1%
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4.9
Average Rating
Share your experiences with the community.
Top Favorable Review

Cancel what you have now and use this...

If you really care about having 100% control over your billing, recurring billing, reporting, automation, etc., why are you still using Stripe or Recurly or anything else? You have Salesforce - don't waste your time with amateur applications for your business that "plug in" to Salesforce and give you limited functionality. Use this 100% native application.####This is the second Chargent deployment I've implemented - and I will never set up another SFDC based company that needs recurring - or even 1 time billing with ANY other app again. Simple, easy, great customer support. The price is right - and guess what, it does exactly what it says it will do.. seems to be rare in today's high-tech world or even on the app exchange.


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Top Critical Review

Great for Manual Payments, So So for Automated Payments

If you want to semi-manually charge customers by credit card, Chargent has done a pretty good job of integrating with a bunch of payment gateways and making the process usable.####Where we hit issues was with recurring monthly or yearly payments. There is no built-in mechanism to automatically trigger a charge on an already entered card via a workflow rule. This seemed very odd to me, but that's the way the system was designed. We had to build out our own solution by adding Apex triggers on top of their solution. In the end it worked (and is still working today), but it is fussy and overly complicated. Sometimes I wish I had just integrated with our payment processor's API directly.####If you are using multiple payment processors, then Chargent will probably be handy, because it essentially abstracts their various behaviors away and hides them behind its own native custom objects so that you can handle them all in the same way. But if (like us) you are only using a single payment processor, then Chargent basically makes your life more difficult because it adds an extra layer of abstraction between you and your provider's API. And that layer of abstraction doesn't necessarily support all of the underlying features of your payment provider's API.####What I will say is that their support is excellent and very responsive. And the team is made up of nice people who are great to work with.


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David Hecht
Nov 08, 2018 at 2:10 PM

Thank you for your detailed feedback Hank. Sorry to hear about the issues with Apex triggers. It sounds like your use case for automatically triggering charges was not related to any specific dates or time periods, and so required custom triggers? We do have a recurring batch for handling scheduled payments of course.

Customer Reviews 282 Reviews Rating: Any Rating Sort By: Review Date

As much or as little as you demand.

I love this. As a seasoned dusty old accountant I can say personally that Chargent is Great. I can have as much detailed information as I want or need for accurate financial reporting. I can set it up to present it to me in exactly the form I want that is useful for general ledger accounting and sales forcasting/budgeting. Chargent makes making money more enjoyable as if that were a thing. -SMichael@bondurant.com


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Micaiah Filkins
Jun 14, 2019 at 7:44 PM

Thank you for such a kind and genuine review. I really hope I get to come drive fast cars with y'all soon!

Impressive Support and Functionality

With Robert's help my client was able to convert sales to cash and utilize partial payment and recurring payment settings. With Chargent and DBSync integrations, my client is able to integrate QuickBooks Enterprise to record invoices, payments and estimates for progress billing. ####I highly recommend this integration if the CPQ plus billing is not within your budget.


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Excellent & fast technical support

Robert was able to fix our issue in minutes so that there was no impact to our business.


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Support was amazing

Had trouble find the access of Chargent Order in my org. Robert Ruelas jump on a call and solve it really nice and help me to solve my problems.


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Great Customer Support

I had several issues that came up, because of our customization of the app, and got in touch with Chadd in Customer Support. He helped me with my initial issue, and then when another one came up later, as we continued customization, I reached out to him directly and he got right back to me. He then followed up a couple days later to make sure everything was still okay and was able to help with more things at that time, over the phone. This is some of the best customer support I've experienced from a company! Thanks, Chadd!


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Chargent Support is simply the best I have ever worked with.

I just cannot speak highly enough of the support that Chargent provides both from a technical aspect and from the account management perspective. There are real people on the other side of the phone and email. The response time is unbelievably fast, and they have your back through the entire issue. There is just a real sense of caring and humanness to their communication with you. The app works great and we feel it is a great value as well. Hands down, this is simply one of the easiest and smoothest apps and support teams to deal with.


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Excellent Customer Success and App Functionality

Chargent was amazingly helpful during our decision process on a payment service for SF. Extremely personal customer service helped us quickly understand the capability of Chargent and see that this is the right solution for 100% native Salesforce payment processing. ####Customer support has helped us through the whole setup process and I've never waited for more than 24hr for a response. ####I highly recommend checking them out for your payment solution!


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Excellent Customer Service

Our company uses Chargent for processing payments and sending payments within Salesforce. We recently re-branded and needed to update our logo on the payment request link. Chargent was quick to respond via email with instructions and then even scheduled a remote login session to ensure the update was made correctly.


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Good Customer Service

Customer service is timely and beneficial. A representative responded to my note within minutes and followed up to ensure my issue was solved.


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Good App & Good Support

We have integrated Chargent and Accounting Seed into our sales and production processes and both work very well. Very nice to not have to leave the platform to perform our transactions. We may extend the solution into our e-commerce operations as well. ####We have also received great support when we needed guidance on implementation.


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