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Chargent Payment Processing - Credit Card Payments, ACH, Recurring Billing

Starting at $1,500 USD per Salesforce Org per year Standard Edition starts at $1500 minimum annual spend. Sites Edition is $3000. Platform Edition is $6000. Each edition has a set number of included users. Additional users are $150/user/year. No setup fee or transaction fees!

Discounts available for nonprofits

Rating

(265)

Listed On

3/20/2009

Latest Release

7/5/2010

CATEGORIES

Payment Processing
Top Rated payments app on the AppExchange, 2008 - 2019 and beyond

* Support for 30+ Payment Gateways (list below)##* Real-time or scheduled credit card, ACH / direct debit payments##* Payment Request links for online payments##* Works with Salesforce CPQ, Communities##* To learn more, click [ Watch Demo ] button below

265 Reviews
92%
5%
1%
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4.9
Average Rating
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Top Favorable Review

Cancel what you have now and use this...

If you really care about having 100% control over your billing, recurring billing, reporting, automation, etc., why are you still using Stripe or Recurly or anything else? You have Salesforce - don't waste your time with amateur applications for your business that "plug in" to Salesforce and give you limited functionality. Use this 100% native application.####This is the second Chargent deployment I've implemented - and I will never set up another SFDC based company that needs recurring - or even 1 time billing with ANY other app again. Simple, easy, great customer support. The price is right - and guess what, it does exactly what it says it will do.. seems to be rare in today's high-tech world or even on the app exchange.


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Top Critical Review

Great for Manual Payments, So So for Automated Payments

If you want to semi-manually charge customers by credit card, Chargent has done a pretty good job of integrating with a bunch of payment gateways and making the process usable.####Where we hit issues was with recurring monthly or yearly payments. There is no built-in mechanism to automatically trigger a charge on an already entered card via a workflow rule. This seemed very odd to me, but that's the way the system was designed. We had to build out our own solution by adding Apex triggers on top of their solution. In the end it worked (and is still working today), but it is fussy and overly complicated. Sometimes I wish I had just integrated with our payment processor's API directly.####If you are using multiple payment processors, then Chargent will probably be handy, because it essentially abstracts their various behaviors away and hides them behind its own native custom objects so that you can handle them all in the same way. But if (like us) you are only using a single payment processor, then Chargent basically makes your life more difficult because it adds an extra layer of abstraction between you and your provider's API. And that layer of abstraction doesn't necessarily support all of the underlying features of your payment provider's API.####What I will say is that their support is excellent and very responsive. And the team is made up of nice people who are great to work with.


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David Hecht
Nov 08, 2018 at 2:10 PM

Thank you for your detailed feedback Hank. Sorry to hear about the issues with Apex triggers. It sounds like your use case for automatically triggering charges was not related to any specific dates or time periods, and so required custom triggers? We do have a recurring batch for handling scheduled payments of course.

Customer Reviews 265 Reviews Rating: Any Rating Sort By: Review Date

Great product with outstanding support

We've been with Chargent for a few years and cannot say enough about how responsive their support team is to our requests. Even if it's something incredibly simple such as 'what is this field used for?', I typically receive an email response within an hour, with continued follow up afterward to make sure all other questions have been addressed. Most recently, Stacey Faris was very prompt and professional with helping me setup and address a few random errors I found with tokens. Its great to know there's someone there to help when its needed.####As far as the product itself, it is extremely valuable for our company to be able to see transactions on customers within Salesforce. We're able to provide quick and accurate service without having to login to our outside processor.####I highly recommend this product.


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Helpful Support When We Needed It

The support team at Chargent has been very helpful answering our questions. As a non-developer working to get it up and running, the support team was always available to answer our questions.


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Great support

The team is always willing to jump in and help with any questions.


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Reliable Product - Great Support

Easy product to work with with adequate documentation. Support team is FANTASTIC. Very responsive and understand what your asking, even if it slants to the technical side.


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Great support and friendly company

The support team along with Stacy, and the team along with Micaiah and Bret have been extremely helpful both from a support perspective and have also provided consulting support which went above and beyond their purview. Our company had a number of choices to choose from a middleware omnichannel, but Chargent blows its competitors out of the water with both the vastness of their gateway library and terminal support. We look forward to working with them for a while!


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Simple, straightforward, reliable

My maiden voyage implementing Chargent for a rather nuanced use case left me quite impressed! I am using the Orders package, and I found the User Interface very straightforward, the API well documented and the functioning of the package very reliable, whether it be for one-time payments or recurring. The wide variety of gateway options seem to suggest it's accessible and realistic for a wide variety of users. When I needed support, I rang their support # and got very helpful information from Stacey. A follow-up email support request also got a quick and efficient response. Whatever your needs, if you have an adequately skilled person, Chargent can get the job done!


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Customer Support

I noticed an issue in our Chargent order system and thought I would email Chargent. I got an immediate response that worked instantly. Not only was the email back helpful they also attached a link to the FAQ related to this issue and it was well explained. Overall the immediate and useful assistance was much appreciated and I look forward to working with Chargent in the future.


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Great support, and app functions well

We have a fairly customized donor checkout process for our nonprofit organization, and after a year struggling with another gateway, we implemented Chargent and haven't looked back! Integration was simple and well-supported both by documentation and staff time, and their ongoing support is stellar--super fast responses and always eager to help.


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Quick and responsive

Thanks to Stacey F. for your prompt and efficient assistance.


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Technical Support

Great technical support! Fast response (was within an hour) and corresponded with me regularly until the issue was resolved (even though the issue was on my end...oops). Very happy to know I will get help when I reach out. ####The app works well for accepting payments and setting up recurring monthly payments for our clients. Struggling with eCheck at first, but it is not working as designed and suits our needs well.


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