ChikPea Order to Billing (O2B)

Once again, ChikPea continues to deliver!

I've partnered with ChikPea for a second time, this time at Andela to help us scale and manage our entire Order to Cash process in Salesforce. Taking all the learnings from working with them previously, they went above and beyond and designed and configured O2B to really fit our business model. They really know how to solve complex problems and their customer service is amazing. In addition to the standard features that O2B provides, they also incorporated the use of Cases and the ability to redline directly on the Quotes that render the final contract that gets sent to customers via DocuSign. They continue to surprise me with their expertise in Salesforce.

Working as expected

We were in the market for a subscription billing platform that would work well with Salesforce and landed on Chikpea O2B. The subscription management platform has been implemented and in use now for over a year and works to our expectations.

ChickPea O2B is a great billing App for us

We've been using O2B for over 3 years now and have found it to be very helpful in managing high volume complex billing scenarios. The folks at ChickPea have been great to work with and very responsive. They've grown with us and truly been our partner as we navigated global growth and new challenges.

Replaced Zuora for ChikPea O2B SaaS CPQ and Subscription Management, Game Changing!!!

We worked with and used Zuora as our Billing and Invoicing solution for 3 years and it crippled our backoffice when we began to significantly grow the business. Due to our complex pricing structures, parent/child Hierarchies (8+ levels), and our move to modularity, Zuora could not handle our business model or our basic needs. We needed to find a solution that could give our entire company visibility on customer data and to automate over 12K+ subscriptions, over 6K+ customers, and over 5K+ invoices and growing. Since working with ChikPea over the past 9 months, O2B and Configurator helped us to solve complex problems that we thought no one would be able to solve, especially after our experience with Zuora. We are now able to price and quote customers faster, manage and automate subscriptions and invoices seamlessly, and provide insight to the entire organization via our CRM/System because it is 100% Native. The ChikPea team over delivered on their promises and partnered us with Jitterbit to integrate NetSuite to SFDC and it has been a game changing experience!

Highly Flexible App for Complicated Billing Requirements

I searched far and wide for a billing application that could handle our complex billing needs. The next best solution I found would have to be customized to the tune of $1M in order to do what Chikpea's O2B and TOM products could do out of the box with configuration. Implementing Chikpea allows us to get our business to the next level, quickly and affordably. The Chikpea team has a deep understanding of the telecom industry and managed services and has been great to work with.

solved our complex needs with style....

We had a few issues to overcome as a result of a complex billing and quoting requirements that other systems were unable to solve. We needed a “telco grade” product to assist with complex quoting all the way thru to billing. We chose Chikpea's O2B and Configurator product as they meet our complex business requirements, including complex pricing structures, multiple entity and multiple currencies.

.....vital for our business......

“We have been working with the team from ChikPea for over a year and I feel that I have only seen a fraction of what they are capable of and I have been more than satisfied so far. It is refreshing to work with industry experts in the business of creating useable software and not the usual "over promise and under deliver" time wasting that we have suffered in the past. We looked at all other Appex solutions only to find that they are missing products, features, or ability to deliver which has confirmed that ChikPea are, in my opinion, at the forefront of the subscription management business and O2B has made our business much smoother and more efficient as a result of it. Only O2B has delivered everything that they said they would and have worked with us as part of our development team to create the parts we specifically needed. O2B is able to be the central product for our business and ChikPea is there to make it happen. Good luck and keep up the good work."

The best complete Billing Subscription-based solution that has changed my business!

I first got connected with ChikPea within a month of their initial release of O2B. I was using QuickBooks Online at the time to run automatic monthly sales receipts processing my client's credit card but my business had just outgrown it. I need more details and more levels for my service. I also needed something that would tie in directly with SalesForce to make everything centrally located to prepare for future growth. Once we started using O2B and revamped my service levels into ChikPea's unique Service Plans, I was able to see how much of our services we had been giving away to my clients vs how much more we could be making by restructuring our service line. O2B is an amazing tool in that it gave me the chance to profit from all aspects of my business in a detailed way -- which we would have never been able to do before. ChikPea's staff were able to understand my unique business model and show me ways to improve not just invoicing but sales and marketing. They have been phenomenal to work with and very responsive to answering questions along the way, not just with their product but SalesForce in general. Now I know that my systems are in place to allow me to triple my client base! Thanks so much!

Great Solution. Great Service.

I was looking for a solution that would allow me the flexibility to mange completely different types of clients and products while not having to do all the work manually. O2B was able to help us organize, structure, and process all of our orders, invoices and, payments. We used to use spreadsheets for orders, SQL server for our product, and QuickBooks for our billing. Each step was more complex and prone to mistakes than the last, but now, it’s all connected and flows automatically. We looked at the other options on the Appexchange only to find out that they did not deliver on their promises. O2B is exactly what they promise - Thanks guys!

Outstanding Billing Solution with Outstanding Service

O2B has provided us with the complete billing solution that we were in desperate need of. The O2B application will allow us to expand our business and grow immensely by being able to support customized rates/service plans/invoices/payment schedules that other billing solutions simply could not provide. The team at O2B worked with us from day one by listening to and evaluating our needs as a business and then actually customizing their application to meet our specific business requirements. They have been very thorough and responsive to any and all questions we have had and always resolved any issues or concerns in a very prompt manner. O2B has delivered an outstanding product combined with outstanding service. Highly recommended to any company in need of a better billing solution.