AgentExchange

Help & Support

Elevate Your Agents with AgentExchange Solutions
Easily enhance Agentforce with pre-built AI solutions from AgentExchange. Browse, install, and deploy agents, actions, and apps directly into your environment. Tell Me More

Have Questions?

Sample Public Knowledge Base for Salesforce Knowledge (v1)

Overview

** Update: New version, Public Knowledge Base 2 can be found here, http://appexchange.salesforce.com/listingDetail?listingId=a0N300000059QxXEAU With this template, you can share knowledge on a public website or even expose it to Google.

1 of 4

See How Sample Public Knowledge Base for Salesforce Knowledge (v1) Works

  • Quickly set up and deploy a public knowledge base

  • Customize the look and feel of your knowledge base

  • Help customers access your knowledge with a Google search

Salesforce Knowledge helps everyone from your agents to your customers find the right answers, fast. With this template, you're on your way to setting up a public web site where anyone can easily access your knowledge. That means more satisfied customers, and fewer calls to your contact center. <b>Get Started Fast</b> This template contains everything you need to get up and running quickly: visualforce pages, images, style sheets, and the nuts and bolts to connect to your knowledge articles. And it's all pre-configured so you're up and running before you know it. <b>Customize Easily</b> Just like everything in salesforce.com, it's easy to customize this template to fit your business. Whether you want to change how knowledge articles are displayed or brand the site for your company, you've got the tools to do so. <b>Share Knowledge with Google</b> With our sites technology, you can expose your knowledge publicly where it can be indexed by Google, or any other search engine. You can turn every Google search into a case deflection. Plus, you've got a robust security model to make sure you only share what you want to. It supports now multi-lingual knowledge base.

Categories

Business Needs
Agent Productivity
Features
Editable Code
This product is installed as an unmanaged package in your Salesforce org and its code is available to view and modify.
Editable Code

More from

  • Lead Capture in Sales Cloud
    The *new* Lead Capture for Sales Cloud application enables marketers to collect lead data from Facebook and Google lead ad forms and share them with Sales teams in order to more quickly and efficiently nurture qualified leads.
    Productivity

  • Salesforce for Android
    Deliver the Salesforce experience on any device and transform the way you connect to sales, service, marketing and more.
    Productivity

  • Add a Report Chart to Your App
    Report Chart is a standard Lightning Component available in Lightning App Builder. No need to install - find it in Lightning App Builder in Setup. Easily select and insert a chart into your Lightning app.
    Data Visualization

  • Winter 19 Salesforce Community Management for Sites without Chatter
    App by Experience Cloud Latest Release: 10/24/2018 The Community Management package delivers the dashboards and reports community managers need to drive adoption, monitor engagement, track search activity, and build a vibrant site.
    Analytics

  • Force.com Sites Usage Reporting
    This package gives you reports and a dashboard to monitor usage of your Force.com sites. Analyze monthly page views, daily bandwidth, and daily request time to avoid reaching monthly and daily limits for individual sites and your organization.
    Websites

  • Filter List - View and sort records from standard and custom objects
    Filter List is a standard Lightning Component available in Lightning App Builder. No need to install - find it in Lightning App Builder in Setup. Easily display records from standard and Custom Objects from any list view.
    Data Management

  • Partner Community: Partner & Channel Management for Sales Cloud
    The first thing partners consider when choosing a vendor is how easy they are to work with. Partner Community makes it simple to build private, branded communities for your partners so they can access all the information they need to close deals faster.
    Collaboration

  • Salesforce for iOS
    Deliver the Salesforce experience on any device and transform the way you connect to sales, service, marketing and more.
    Productivity

  • Salesforce Chatter Dashboards
    The Salesforce Chatter Dashboards package helps monitor and manage Chatter adoption and engagement in your organization. You get 8 dashboards, 9 custom report types, and over 130 reports.
    Chat & Web Conferencing

  • Spring '21 Salesforce Community Management Package for Sites with Chatter
    App by Experience Cloud Latest Release: 03/08/2021 The Community Management package delivers the insights, dashboards, reports, and moderation controls which community managers need to drive adoption, monitor engagement, and build a vibrant site.
    Analytics