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Five9 Adapter (Open CTI) for Contact Centers

By Five9

Boosts contact center efficiency and streamlines customer service

Starting at $15   USD/seat/month
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Industries
Financial Services
Healthcare & Life Sciences
High Tech
Business Need
Customer Service
Telephony
Agent Productivity
Requires
Sales Cloud
Service Cloud
Compatible With
Sales Cloud
Service Cloud

Empowers contact centers to deliver a unified, seamless engaging customer service with Five9 Adapter for Salesforce. Provide interactive, personalized, & conversational self-service assistance to customers across voice, AI, & digital channels.

  • Five9 Customer Testimonial: SNHU

  • Five9 and Salesforce

Compatibility

Requires
This solution requires these products in order to work. Before you implement the solution, check that you have these products.
Sales Cloud
Service Cloud
Compatible With
This solution is tested to work with and extends the value of these products, but doesn't require them.
Sales Cloud
Service Cloud
Salesforce Editions
Professional
Enterprise
Unlimited
Developer
Essentials
Additional Requirements
Licensing of Five9 VCC (Virtual Contact Center) is required.

App Details

Version
Five9CTIAdapter/Release 23 2.64.0
Listed On
09/01/2009
Latest Release
06/02/2026
Supported Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
No Limits
Lightning Ready
Managed Package
Package Contents
If this app is a managed package, the custom apps, tabs, and objects that it contains don't count against your Salesforce allocations. If this app is not a managed package, allocations apply. Learn More in Help
Custom Objects: 12
Custom Tabs: 2
Custom Apps: 0
Lightning Components
Global: 5
App Builder: 2
Community Builder: 0
Languages
English

Security

This solution is a Non-SFDC Application as defined in Salesforce’s Main Services Agreement. Notwithstanding these Security Requirements or any security review of a Partner Application, Salesforce makes no guarantees about the quality or security of this solution. You’re responsible for evaluating this solution’s quality, security, and functionality.
Last Reviewed Version
The most recent solution version that underwent the AppExchange Security Review. Undergoing the Security Review doesn't guarantee a solution’s security.
2.62.0
Last Reviewed Date
The most recent date that this solution underwent the AppExchange Security Review. Undergoing the Security Review doesn’t guarantee a solution’s security.
12/15/2025

Additional Details

Seamlessly connects the Five9 Intelligent Cloud Contact Center with Salesforce to unify voice and digital channels, empower agents with real-time customer context, and deliver faster, more personalized, and AI-powered interactions. UNIFIED EXEXPERIENCE Deliver faster, smarter, and more personalized experiences by connecting the Five9 Intelligent Cloud Contact Center. Agents stay in one workspace with voice and digital channels fully integrated—so they can focus on what matters: the customer. AI-POWERED INTERACTIONS Engages customers with AI-powered self-service that feels natural and personalized. Virtual Agents use speech recognition, natural language processing, and tone detection to guide conversations. With a no-code builder and access to CRM data, it’s easy to deploy self-service across voice, messaging, and mobile channels. ACCELERATES SALES OUTREACH Supercharges your outbound strategy with built-in dialers—Predictive, Power, Progressive, and Preview—plus click-to-dial directly from Salesforce. Automatically sync call data and lead lists to help your reps move faster and close more deals.

Need help?

Five9

San Ramon, CA, USA

Five9 support is staffed 24 hours a day, 365 days a year. Support includes an online portal to search the Knowledge Base and open/review cases, email at cases@five9.com to automatically open a case, and telephone support at (866) 553-1459.

Support Phone(866) 553-1459
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