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WorkIt!® Case Timer - Automatic Handle Time Tracking for Lightning \ Classic
What organizations need to reduce handle time and optimize performance
- Industries
- Government
- Business Need
- Agent Productivity
CronSights Handle Time Metrics precisely measures every action by every user on any service desk or contact center case and pinpoints exactly where to make improvements to reduce overall handle time, optimize performance, and boost customer satisfaction.
Highlights
Measure actual handle times spent by each user, on each action, working on every support case.
Identify the bottlenecks in your process, by tracking the actions, products, or case types that consume the most time, and the areas where you need to improve performance.
Deliver the metrics needed to make targeted improvements, such as extra training, new handling techniques, and better customer service scripts.
Provider Details
CronSights
New York, NY, USA
CronSights is the premier provider of handle time metrics and insights that help customer support leaders understand agent and contact center performance in Service Cloud environments. Leveraging deep Salesforce and Force.com experience across hundreds of successful deployments, CronSights solutions deliver accurate real-time measurements, reporting, and dashboards that organizations use to gain deep understandings into their support operations. Customers using CronSights are able to improve support responsiveness, balance agent resources, manage teams across shifts and locations, and objectively evaluate their support workflows and procedures. Founded in 2007, CronSights solutions are in use by hundreds of Service Cloud customers worldwide ranging from global software companies to smaller manufacturers and service organizations. Whether using the metrics to monitor agent behavior, identify bottlenecks in support workflows, manage service levels, or establish benchmarks for KPI’s, CronSights solutions are key to matching world-class support with operational excellence.
Pricing Details
You must pay to use this solution. Discounts are available for nonprofits.
$15 per user/month with a month to month subscription. $140 per user/year with annual subscription. after a free full-featured and supported 30-day trial.
Plan 1
$140 USD/user/year
Plan 2
$15 USD/user/month