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WorkIt!® Case Timer - Automatic Handle Time Tracking for Lightning \ Classic

By CronSights

What organizations need to reduce handle time and optimize performance

$140   USD/user/year

Discounts available for nonprofits

Try It
Industries
Government
Business Need
Agent Productivity

CronSights Handle Time Metrics precisely measures every action by every user on any service desk or contact center case and pinpoints exactly where to make improvements to reduce overall handle time, optimize performance, and boost customer satisfaction.

  • CronSights Handle Time Metrics (Formerly WorkIt!)

Compatibility

Salesforce Editions
Enterprise
Unlimited
Force.com
Developer

App Details

Version
WorkIt! ATT/5.34 5.34.0
Listed On
06/22/2010
Latest Release
02/09/2023
Supported Features
Native App
Built exclusively on the Salesforce Platform, ensuring reliability and performance.
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
Native App
No Limits
Lightning Ready
Managed Package
Package Contents
If this app is a managed package, the custom apps, tabs, and objects that it contains don't count against your Salesforce allocations. If this app is not a managed package, allocations apply. Learn More in Help
Custom Objects: 9
Custom Tabs: 3
Custom Apps: 1
Lightning Components
Global: 1
App Builder: 1
Community Builder: 0
Languages
English

Security

This solution is a Non-SFDC Application as defined in Salesforce’s Main Services Agreement. Notwithstanding these Security Requirements or any security review of a Partner Application, Salesforce makes no guarantees about the quality or security of this solution. You’re responsible for evaluating this solution’s quality, security, and functionality.

Additional Details

Long wait times are the classic challenge for customer service. Handle Time Metrics gives your managers the metrics they need to identify bottlenecks by action, product, or case type, so you can deliver keenly targeted improvements for greater customer satisfaction. Formerly known as WorkIt!, the new CronSights Handle Time Metrics app has complete Service Cloud console support, operates natively in Salesforce, and easily helps you understand where you need to act to improve your service desk’s handle times. Updated features of version 4.0 include: • Full Service Cloud console support • Delayed timer start and override • Multitasking support with active browser or console tab tracking • New session-type management page • New session contexts, related record tracking, and flexible granularity controls Visit our website to discover why CronSights is the leading performance metrics solution for the Service Cloud.

Need help?

CronSights

New York, NY, USA

Support Phone+1-877-887-5656
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