Spaulding Ridge

Spaulding Ridge has been an excellent partner. Great balance of planning, development, testing resulting in strong execution.

The Spaulding Ridge team is excellent at what they do.

With this engagement we needed to be a little more flexible with how we approached the project. It was a lot of work and a short timeline so priorities were changing rapidly. Spaulding Ridge was flexible and worked with us to make sure the most important work was completed when it was needed.

The team was very professional and friendly to work with. They listened to our issues, came back with solutions. They communicated on all issues they were having during the development stage.

Service Cloud to Sales Cloud CPQ to RCA Migration 10 Month Project Spaulding Ridge completes a thorough discovery phase that covers everything needed for the project even before you sign a contract. This level of detail helps provide assurance that they have resourced the project appropriately and scoped out the timing correctly. They over-communicate at all levels and having a dedicated project manager really ensures everyone is on the same page. They have RCA experts that can provide temporary workarounds to match current business processes or provide alternatives that are more native to the out of the box tool. Access to the partner level for executives made it very easy to connect on potential issues or hurdles and they were always addressed promptly. No surprise bills or budget overruns!

Spaulding Ridge is like an extension of our own Salesforce internal team. They are able to understand our use cases/think of alternatives to our challenges and proactively offer these. They made sure to be around for our new "code release" schedule, when the team was deploying late into the night. They are very professional and also open to feedback when provided. Spaulding Ridge is our preferred vendor for consulting.

The domestic and overseas teams are both great. They solve problems in ways that are dynamic and flexible, and they come up with possible options to prevent

I really enjoyed working with the team, especially Shruthi, Santhya, and Lydia from Spaulding Ridge. They have a really talented group of people over there. We collaborated with them on some complicated projects and they also provided ongoing technical support. Our weekly meetings with the SR team felt just like internal team meetings. Lydia, who is one of the best Salesforce experts, always led those calls. She was really good at saying no to things that weren't the right way to do them, according to best practices. After saying no, she would then give us recommendations on how we could work while keeping Salesforce best practices in mind. It's important to be able to say no when we're heading in the wrong direction, which isn't something you always see in managed services teams. They usually just do whatever they're asked without considering the impact. Even though I have over 10 years of experience with Salesforce, I always felt like there was so much more I didn't know. And on top of that, we had such a great personal connection with them from knowing and working alongside each other for years. Overall, it has been an absolute pleasure partnering with this team, and I wish them nothing but the best.

Spaulding Ridge has always been professional and consistently provided solutions that met our business needs. As our requirements evolved, Spaulding Ridge offered valuable recommendations that enabled us to scale effectively. They have a vast network of resources and experts across various tools, making it easy to schedule a call and get the right support. I would highly recommend Spaulding Ridge for future projects.

I recently worked with Spaulding Ridge, and I have to say, it was an awesome experience. From the start, their team was super professional and really knew their stuff. Monica Cason, the Change Management Manager, was especially great. Her advice and insights were spot on and made a huge difference in our project's success. The whole process was smooth, and communication was always clear and timely. Spaulding Ridge really took the time to understand our needs and delivered solutions that were perfect for us. Their approach to project and change management was innovative and effective, helping us reach our goals efficiently. I highly recommend Spaulding Ridge to anyone looking for a reliable and knowledgeable partner. Their dedication to excellence and client satisfaction is truly impressive.