Promero Cloud Call Center Software CTI for Salesforce

Additional Details

Cloud based call center platform is the perfect solution for Customer Service and Sales Teams. Options include speech analytics and workforce management. Inbound calls routed via skills to the right agent. Predictive dialing enables sales members to reach prospects quickly and efficiently. Contact Center Anywhere delivers calls to agents configured to DIDs, softphones or IP phones. The solution provides the ability create simple-to-complex IVRs with database look ups. Create customer dashboards with service level adherence alerts. The Contact Center Anywhere solution is suitable for small to enterprise size users. The platform is VOIP/SIP enabled utilizing low cost telco usage fees. Features include: • Free Trial • Predictive and Preview Dialing • Real-time Key Performance Indicator Dashboards • Interactive Voice Response (IVR) • Automatic Call Distribution (ACD) • True Weighted Multi level Skills-Based Routing • Option: Speech Analytics • Call Recording • Option: Workforce Managment • Click-to-Dial • PCI Compliance • Call Me Back (Web call back) • OnDemand Telephony • Enhanced Call Detail Reports