Promero Cloud Call Center Software CTI for Salesforce

Garbage

Not by Oracle!!!!!!!!!

Piece of junk!!!!

We made a decision based on the demo given and thoroughly disappointed because never worked. Once we finally configured the connector it crashed over and over again. Dropped calls, locked up the computer, froze constantly and just did not work at all. We just kept getting the runaround from Promero and were told for months they would be working on the problem. Well, three months later we were still waiting and no functional connector and no connection to salesforce. See ya CCA & Promero... We have a call center to run and no time to wait for your useless package and conenctor. Moved on to another platform entirely. I would caution anyone to install and test to see for yourself. This thing is a piece of junk!!!!!!

Contact Center Anywhere works!

Promero has offered cloud based contact center solutions since 1999 and have serviced thousands of satisfied clients. We pride ourselves on the quality and reliability of our service and the attention given to all of our clients. We appreciate feedback from all our clients as part of our commitment to continuous improvement and on rare occasions deem it necessary to offer readers our own comments for balance and context. Admin, the client that posted this review was running a "Press 1" campaign with a 3rd predictive party dialer and wanted to use our platform to route the called parties that chose to be transferred to a live agent. The fundamental technical issue was that the client's 3rd party dialer perceived our platform as voicemail and was unable to execute simple transfers to our platform. We thus disagree with the client's technical assessment and further assert that all other negative references to our solution are misguided, unsubstantiated, and lack merit for the particular issues experienced by the client. From a commercial perspective, the review is a complete misrepresentation and mischaracterization of Promero's business practices. Our commercial framework is both flexible and standard for the hosted contact center service provider industry. Our standard term is one year (not two years or more as the client suggests) and the client was given a "termination for convenience" option. Our agreements can be tailored to support clients who require shorter terms, increases or decreases in usage due to seasonality, and other provisions that may be necessary for our clients to transact with us. All clients have ample time to review our agreement and reserve the right to accept or reject it and propose modifications as alluded to previously. We do not accept agreements unless they are duly executed by an officer of the firm and every page initialed denoting that its entire content has been voluntarily acknowledged, accepted

%$&#@!!

We never did get this system working after countless hours and thousands of $$. Their support/Implementation personnel are good, but we never had any consistent/stable sessions. On Call/Available/Busy statuses didn't seem to sync between SFDC CTI adapter and the CCA system. For Inbound, we could never get it to work properly. 40%++ of the calls were dropped. Routing options are limited. Real Time reporting very clunky, in multiple systems. All Java based, so it's a bit slow, laggy and buggy. Had to use one specific version of IE7. No other browsers are supported. Uses old version of SFDC CTI (V3) so there's limited functionality. As far as business is concerned, Promero = bad business. Tries to lock in a 1-2 yr contract. NO TRIAL. Wire funds only for setup, etc... (So you can't charge it back with CC when you find out it won't work for you) Then, there's a last minute contract update, squeezing in the clause that says early contract termination results in paying 6 months worth of service fees, which is later interpreted as: "Ok you cancelled, but we're going to bill you for 180 more days of service, even though you can't even use it." Imagine if you had 50 licenses... That's over $20k for absolutely NOTHING. Typical Bait and Switch. I dunno, the list goes on. This may work great for you, who knows. But the main point is that with peripherals like this, you absolutely NEED a free trial period to make sure it works; for your business, and plays nicely with your existing infrastructure. For us, we learned that the hard way because we lost thousands of dollars, and the harm this did to our business is incalculable considering the actual time, missed opportunity and tremendous handicapping of our sales floor, actual damages most likely into 6 figures. Might even make more sense to host the application yourself, cause Promero seems to have some major issues and it was impossible to get them to work bugs out with our othe