Birlasoft

Birlasoft is our preferred vendor for Salesforce projects and support. The scope of this engagement was to provide support by handling user admin and bug fixes, create SOP’s for recurring issues, prepare for Salesforce releases and optimize the platform by preparing for components retirement, implement Salesforce best practices, making sure we don’t exceed our limits. The team used their own platform analysis tool to determine what needs optimizing and prepared and executed the optimization plan based on priorities. The team supported close to 3000 Salesforce users in Sales Cloud, Service Cloud, Communities and Integrations and many custom apps built on Salesforce. We’ve seen considerable reduction in aging tickets and generally shorter resolution times. In the weekly updates we reviewed metrics and open tickets and any issues we might have had, to constantly improve the performance of the team and provide users with a better experience.

Fast AND Accurate

Matt Starr, Pam Bryan, and Josh Smyth have been a remarkable team, one which has turned a reluctant client into an extremely satisfied promoter. Last year, we signed up for a small set of Support hours to test the waters after a somewhat disastrous experience with another developer. We have been blown away by the speed with which our requests for new functionality, for edits to existing functionality and just general questions have been met. Their work has been extremely accurate as well, requiring none of the rework or edits that have been required in our previous endeavors. Matt and Pam (and Josh) are the reasons that we will continue to do business with EnablePath, as well as why we are optimistic about the number of projects we can implement this year!

Seamless Integration! Excellent Partner!

My company was, and is, so pleased with the service and experience of the EnablePath team. We were new to Salesforce and EnablePath was there to hold our hand through the entire implementation process. Their efforts have helped us streamline our business so efficiently we have cut our sales meeting times in half, allowing us to spend more time selling our products and less time working on reports for our executives. We highly recommend using EnablePath for your Salesforce projects - they are the BEST, bar none!

Great Partner

We contracted EnablePath for a Salesforce optimization project and had a great experience. The consultants were highly knowledgeable and always readily available for comments and suggestions. We happily re-engaged with EnablePath for some ongoing development and would not hesitate to recommend them to anyone needing SFDC consultancy services.

HIGHLY Recommended - The EnablePath Team

We have used another consulting partner in the past and the experience we have had with EnablePath has been hands down the best our company could have asked for. The expertise Josh Smyth and his team has brought to us has been, without a question, the reason our company has progressed as much as we have within SalesForce. As a company that has several various complex business processes, the EnablePath team was able to understand everything we envisioned and brought us even more ideas for improvement. I plan on working with them again and again with future projects.

Enablepath - Outstanding Partner

The CIO Executive Council has partnered with EnablePath in 2014 on a very significant project with two very important components; Developing greater efficiencies for our Sales Team and Support Staff via a project named N.O.W. (New Operating World) and help develop deep integration with our new CECexchange.com Community membership site and SFDC. We have worked very closely with our EnablePath project manager (Josh LeQuire) and their developers (Excellent at all levels). They have been extremely responsive to the project's, sometimes, shifting priorities and worked very closely with the CEC project team to ensure the success of these very important projects and helped us tightly manage our budget. EnablePath is an an outstanding SFDC partner and the CEC would highly recommend them!

Team built for Success!

Moving from a different CRM system to Salesforce.com would have been extremely daunting process without the EnablePath team. With their knowledgeable and professional team, our company was able to fully implement under an extremely tight timeline. From defining business processes to training guidelines, EP continued to surpass our expectations. We will definitely choose EP for any Solutions Management needs in the future!

Thorough, understanding and complete

We set up our instance of Salesforce two years ago. EnablePath's team walked our team through the process with clear targets, costs and understanding of the process. Our implementation was completed on time and UNDER budget! On top of that piece, follow up and support for additional questions were great. The combination of our team's implementation speed and the abilities of Salesforce have made our instance a complete success!

Success is a habit for this company!!

EnablePath is a group of outstanding Salesforce consultants. They are fair, honest, reasonable and follow a process that yields success for their customers consistently. The firms' heritage is deep in the Salesforce ecosystem with Ernie Riddle and Paul Yoder leading the operation. While other firms this size are body shops staffing people with no real experience Enable Path has been able to scale their operation while keeping outstanding quality in their staff. This company has success down to repetitive habit. You are always in good hands with Enable Path.

Competent and Knowledgeable

Our small company contracted with EnablePath (EP) to implement Salesforce.com just over a year ago. We attribute our success to the EP team that worked on our implementation. All were very competent and knowledgeable.