AI led Lead to Cash, Data Modernisation & Data Lineage

Brillio has been a strong implementation and strategic partner in helping us enhance and optimize our Salesforce landscape, including Sales Cloud and Salesforce CPQ. The team has consistently supported us in addressing complex business and technical challenges, launching new products and capabilities, reducing technical debt, and improving overall platform efficiency. One of the key strengths of the engagement has been Brillio’s ability to coordinate effectively across multiple stakeholder groups and integrated platforms while maintaining a strong focus on business outcomes. Several manual and siloed processes were streamlined and automated into more unified and efficient workflows, improving operational alignment and user experience. In addition to ongoing feature enhancements and platform improvements, the team has provided reliable live support and proactive guidance throughout the engagement. Their collaborative approach, responsiveness, and ownership mindset have stood out beyond standard implementation support. We value Brillio as a trusted Salesforce partner and would recommend them to organizations looking to strengthen and streamline their Quote-to-Cash processes while driving measurable business impact on Salesforce

Delivered a unified platform experience by bringing key functions such as referrals, invoices, disputes, payments, and account activities into a single interface. Reduced customer effort and improved efficiency through easier navigation, faster issue resolution, and increased visibility across business workflows. Successfully achieved the milestone ahead of schedule and delivered before the deadline.

We had completely customized our UI/UX to meet the diverse needs of our business groups. However, maintaining consistency across the system became increasingly challenging. To address this, we decided to create a Design Catalog—a comprehensive component dictionary that could serve as a single source of truth for both our UI/UX designers and developers. Brillio has done an exceptional job in bringing this vision to life. They scoped the project thoroughly and iterated on multiple component designs, focusing not just on what was working but also what wasn’t working today, and on how to make the components more intuitive and user-friendly for the platform’s end users. Their team is outstanding. The team took full ownership of the project—from the Statement of Work through production deployment—ensuring transparent communication at every stage. They consistently sought our feedback, provided clear explanations when certain options weren’t feasible, and maintained a proactive and collaborative approach throughout. Overall, we had a great experience working with Brillio and truly appreciate their commitment, creativity, and execution excellence.

Brillio is an excellent partner and we have retained their services on a long-term basis.

Brillio has been an effective and valued partner in meeting us where we are, supporting us to get where we're headed, and continues to be a thought leader along the way.

Used for advisory services only

Our project involved the re-launch of an existing CPQ system that had accumulated significant technical debt over the past seven years due to numerous in-house customizations. This made it a particularly challenging and complex undertaking. The Brillio team excelled in understanding our current processes and customizations, ultimately helping us upgrade to the CPQ Plus SKU and further optimize our system. Their expertise and dedication were instrumental in the successful execution of this project.

We had some issues with our pilot phase and Brillio was able to help us quickly recover. While issues are never ideal, having a team that knows how to pivot, appropriately react and successfully recover is paramount to successful deployments and happy end users.

Great partner, really took the time to understand our business, and then applied that knowledge in scoping our solution. Sessions and materials produced were of high quality and the whole team were fully engaged through the project.

Great partner, really took the time to understand our business, and then applied that knowledge in scoping our solution. Sessions and materials produced were of high quality and the whole team were fully engaged through the project. I would highly recommend Brillio for any company considering building a solution inside the Salesforce ecosystem.