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8x8 Contact Center: Omnichannel, Cloud Contact Center, ACD, IVR
Combine Salesforce & Contact Center into one platform
Overview
8x8 Contact Center provides a tight integration with the Salesforce environment that allows your business to improve agent productivity while providing more personalized service.
Deliver contextual, omnichannel customer interactions for improved CSAT and productivity
Integrate with Salesforce Classic, Console, and Lightning
Minimal custom development work for a rapid ROI
A complete, reliable and secure solution that helps businesses boost engagement, collaboration,and operational effectiveness for customer success, 8x8 Contact Center provides a tight integration with the Salesforce environment that allows your business to improve agent productivity while providing more personalized service. Built on the 8x8 eXperience Communications as a Service (XCaaS) platform, 8x8 Contact Center makes it easy for businesses to connect and collaborate for improved customer success metrics and engagement.
Categories
- Business Needs
- Customer ServiceAgent ProductivityTelephony
- FeaturesLightning ReadyOptimized for Salesforce orgs that use Lightning Ready.
- Lightning Ready