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8x8 Contact Center: Omnichannel, Cloud Contact Center, ACD, IVR

Combine Salesforce & Contact Center into one platform

Paid Add-On Required  

Payment required for external services or products

Business Need
Customer Service
Agent Productivity
Telephony
Requires
Sales Cloud

8x8 Contact Center provides a tight integration with the Salesforce environment that allows your business to improve agent productivity while providing more personalized service.

  • 8x8 Overview

  • Customer Obsessed Minifesto

  • Intelligent Customer Assistant

Compatibility

Requires
This solution requires these products in order to work. Before you implement the solution, check that you have these products.
Sales Cloud
Salesforce Editions
Professional
Enterprise
Unlimited
Additional Requirements
8x8 Contact Center is a 100% web-based application. Supported web browsers include Internet Explorer (PC) and Firefox (PC and Mac).

App Details

Listed On
10/05/2009
Supported Features
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Lightning Ready
Languages
English

Security

This solution is a Non-SFDC Application as defined in Salesforce’s Main Services Agreement. Notwithstanding these Security Requirements or any security review of a Partner Application, Salesforce makes no guarantees about the quality or security of this solution. You’re responsible for evaluating this solution’s quality, security, and functionality.
Last Reviewed Date
The most recent date that this solution underwent the AppExchange Security Review. Undergoing the Security Review doesn’t guarantee a solution’s security.
10/05/2009

Additional Details

A complete, reliable and secure solution that helps businesses boost engagement, collaboration,and operational effectiveness for customer success, 8x8 Contact Center provides a tight integration with the Salesforce environment that allows your business to improve agent productivity while providing more personalized service. Built on the 8x8 eXperience Communications as a Service (XCaaS) platform, 8x8 Contact Center makes it easy for businesses to connect and collaborate for improved customer success metrics and engagement.

Need help?

8x8, Inc.

Campbell, CA USA

Support Phone1-888-898-8733
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