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TeamSupport
Customer-Focused Customer Support Software
- Business Need
- Customer Service
TeamSupport is the leading B2B-focused customer support solution that actually helps you build satisfaction and loyalty. Our solution is the perfect compliment to Salesforce with a seamless, bi-directional integration of Customer & Case information.
Highlights
- TeamSupport was founded in 2008 with a focus on providing the industry’s best customer support software. We live and breathe B2B customer relationships every day and we know the frustrations support professionals experience when working with customers.
- We built TeamSupport to be an innovative SaaS application that goes beyond traditional customer support technology, with affordable pricing options that make sense for businesses of all sizes. We enable companies to create better support experiences.
- Lastly, just like many of our customers, we pride ourselves on delivering the best support team in the industry. We're born from the challenges B2B businesses face every day and have become a mission-critical solution for all types of B2B companies.
Provider Details
In the course of doing our jobs over many years, we watched in frustration as communication consistently broke down within teams and across departments. As customer support professionals, we sat in the Help Desk chair, feeling helpless and exasperated when we received the same question from five separate customers, not realizing that someone else had already detected a solution to the problem. As business executives, we ranted about how Help Desk wait times and dropped calls were negatively impacting product sales. We knew there had to be a better way. That’s why we developed TeamSupport, a powerful, yet easy to use, Web-based enterprise software that today helps businesses provide more seamless, effective customer support by enhancing collaboration and breaking down internal barriers. Using our skills as software and customer support professionals, and drawing upon industry best practices honed in numerous workplaces, we built a product that is widely considered one of the best in the field. Today TeamSupport is a trusted resource for companies large and small, a key tool in helping dramatically improve support to clients and improve communication among colleagues.
Pricing Details
You can use this limited solution for free, but must pay to increase usage, users, or features.
TeamSupport does not charge for Salesforce integration.