TeamSupport

Promises made but they could not deliver.

After 5 months of working with the sales and technical team, they finally came back to say that their Salesforce integration does not work with our version of Salesforce. Don't believe the promises.

Team Support helps grow Rootstock

Team Support is integrated into all product support activities at Rootstock. It is well-integrated and provides our Customers and internal team with a complete picture of the entire Life Cycle of an issue. We couldn't live without the backbone provided by Team Support. In addition, the support staff at Team Support is always ready to help.

Up and Coming star Product- We love it!

Our business was using Sales Force as our ticketing system. There are ways to use different apps and the SF API to try to create a full blown support/ticket management system, but that is not easy to do and is not what SF was designed to do. Before TeamSupport our support team was manually copying and pasting emails into SF case comments. We were extremely inefficient and many times missed emails or did duplicate work. Those days are Gone! TeamSupport is a business mission critical system for us these days. Top three reasons we really like TeamSupport 1. Features 2. Their Customer Service 3. Price/Value The best recommendation I can give TeamSupport is - I would recommend TeamSupport to friends and family. If you need a support system that cleanly integrates with SalesForce or need a support system in general, you need to include TeamSupport in the list of solutions you evaluate.

Great Support and Easy to Use!

Axceler’s rapidly growing customer base has meant a dramatic increase in customer support demands. TeamSupport has become a critical part of our ability to address this increase without overtaxing our support team. More importantly, Axceler has been able to improve the quality of our customer service to enhance our already strong relationships with our customers. Our customers are able to quickly get what they need - instant access to our extensive library of software, articles, product videos, and technical white papers. TeamSupport’s interface is easy to use and very well suited for a fast-paced organization like Axceler. And as a company, TeamSupport is highly responsive and their product teams are constantly eager to listen to new ideas and incorporate them quickly.

Great support, Lots of functionality for the price

We researched many options for client support tracking, and Team Support won our vote for many reasons. For a much lower price than their competitors, Team Support offers ticket and issue tracking, customization, support desk auto-response, integration with Salesforce, and reporting features. The sales team was incredibly helpful and flexible during the demo process, the implementation was quick and easy, and the support team was always available to answer our questions about customization. As we continue to utilize Team Support, we find more functionality and details, making this program even more rich than we first anticipated. Roadmap items they have shared indicate forward-thinking development, and a sense that their client feedback is valuable and leads to change. A great match for a quickly growing company seeking to enhance and advance our support department.

Excellent fit for our business

TeamSupport has been a great tool as we work to mature our support process, and integrate that process with account management. We have been able to sync our existing and new customer base with TeamSupport customers/contact, so my support associate know that if they see a customer in TeamSupport, that customer is in good standing and has support credit. Questions to the TeamSupport help line have been answered quickly and accurately.

Quick and easy

Great integration that quickly pulls in all of your salesforce accounts into teamsupport based on the "Type" field with very little setup required. You are also able to specify multiple account types to import. If you add a new account in Salesforce it shows up in TeamSupport within a few minutes It helps to increase visibility in your organisation for those not using teamsupport by the way of teamsupport logging notes against the account/contact in salesforce.