SnapEngage Enterprise Chat

Does not work with custom objects

Installed the trial hoping communications with my clients could go to my custom objects but no go. Only posts to standard objects.

Almost there

This is one of the best third party chat system available but also has room for improvement like the rest. Pros: Can map custom fields Can have multiple widgets Mobile friendly User friendly Great support Can route to campaigns Cons If using snapenage to create leads, the system will not attache the transcript to an existing Contact with an email match. This leaves you dupes and existing customers getting marketing material. Cannot easily search Salesforce from within the chat portal. They need add search links that the operator can use search salesforce for the visitor and manually map the transcript to an existing lead/contact/account/case.

Awesome for so many reasons

-Great Support, great team -Details from the SF record dropped straight into the chat -Update SF records on the fly via chat -Fully customizable -Inuitive Dashboard and SF integration -Great price If you're not using it, you're missing sales.

Simple, reliable, easy to use, instant support, good integration

We deployed SnapEngage less than half a year ago before our holiday rush. We always thought chat would be a nice feature add on our site, but it's not something we wanted to spend much time on. We looked around at a bunch of options including Salesforce chat, Olark, Woopra, and SnapEngage and found SnapEngage's pricing, Salesforce integration, async support, ease of use, and support to be just what we needed. In comparison to Salesforce's offering, SnapEngage costs the same or even less for a month for the whole company as it does for a single Salesforce user with chat. Other nice features include the ability to capture JavaScript variables from the page and include them in the chat data such as the user's email address and a dynamic chat button that will hide or show itself depending on if we're available. Proactive chat has been great and works well too. The ability to take a screenshot of the user's browser and give them a button to directly call in from their phone or computer were also enticing features that we liked when we first evaluated SnapEngage. These features are ultimately what set them apart from the competition. However, in practice I'm pretty sure none of our customers have used either of these features but they're still nice to have. All in all, SnapEngage does what we need and a little more. I couldn't ask much more from a chat tool but I'm sure they'll prove me wrong with another great feature soon.

Close more sales with SnapEngage!!!!

I am less than 60 days from using snapengage. I have it integrated with salesforce and love it. My sales reps have seen double the amount of leads come through and have closed more off of snapengage from what we were previously using. The lead goes directly into SalesForce.com and they don’t have to worry about copying and pasting the information. Our support team loves it because they can talk to multiple people at one time. We have recently just closed 2 very large accounts with over 6,000 subscribers and it was from snapengage. If we didn’t have it who knows if they would of emailed us or inquired on our software. Thanks again SnapEngege.

The Best Chat Functionality & Integration with Salesforce - Hands Down!

This company understands customer support - they even use their own product! As a company that is contracted to providing sales and technical support for multiple manufacturers across the 12 Western United States, customer service is the most important part of our business. We MUST be the easiest to do business with, otherwise we lose revenue and quickly! Adding an instant chat feature on our website was an important step to continuing to be easy to do business with. After searching through multiple chat integration companies, this company stands out! - The use of Google Talk to integrate our website to our existing email/communication system, makes their product the best! You do not have to use "their system" or a new system, simply use what works best already. No more re-inventing the wheel, just a product that performs perfectly and truly integrates with your business. - The salesforce integration is seamless. Automatically creating cases and automatically attaching chats with contacts - creating complete transparency. - You can log-in to your SnapEngage account for detailed statistics of all the chat activity on your site. - Complete customization of the user interface makes their product look and feel like you invented this feature. No cookie-cutter settings or forms need to be used, this product can be customized to fit your unique business needs. - From the time I clicked "create account" to being completely customized and operational was less than 1 hour. Unbelievable! - Worth every penny, the value is unparalleled to any other option. They understand this is a tool to help your business, not a tool to charge you a lot of money. And I better not get a price increase next year for writing that! Feel free to chat with me and check out how I used SnapEngage on my website - www.eip-inc.com

Excellent!!! Excellent!!!

Excellent!!! Excellent!!!

Excellent chat application

I've evaluated and tried several other live chat apps; this one is the best. Easiest integration to Salesforce and proactive chat.

Awesome Product

After searching for about three years, I finally found the final solution to Live Support and Sales interactions. I've used solutions from multiple vendors including LivePerson and PHPLive without any luck on the right solution for my needs. I was really surprised that a product like LivePerson couldn't meet my needs, but luckily SnapEngage existed. Things started off rough with SnapEngage -- their Live Help system said they were online but no one was responding to me. I had some questions since all the solutions I'd been looking at were hard to implement and I quickly learned to talk to their sales departments before installing anything. Well, I grew tired of waiting for their Sales department (after only 10 minutes of waiting) and signed up for the trial. Within about 15 minutes I was up and running and integrated with Salesforce on my public facing website. Nothing I've ever used was that simple to setup and configure. Since my iPhone was already configured with a Jabber client, I was up handling Support and Sales on my mobile device as well as my computer. A few more minutes and I had some canned messages setup. SnapEngage is now handling my Sales website, the normal support website, and we've even enabled it in our AppExchange product to serve our Salesforce customers. A fantastic single solution and better than anything else out there. SnapEngage -- STAY AWESOME.

Excellent service, great value, I recommend SnapEngage

I was really impressed with the demonstration and chat support that was offered. This allowed me to come to a quick decision on the right product. The product is a perfect fit for use in a number of our web applications. The features, integration with Salesforce and value for money (8 operators for $129 a month) were the deciding factors. Too many Salesforce applications are priced at $99 / user per month and this is too expensive for SMEs (small to medium enterprises). Instead of using an open source chat product and having to do custom integration we bought this product and use it out of the box. Ben Fry Development Manager Real Estate Investar www.realestateinvestar.com.au