RIVA: Revenue Data Operations Solution

Unreliable product, unprofessional support – beware if confidentiality and reliability matter

I rarely leave reviews, but my experience with Riva in July 2025 compels me to warn others, especially those in professional services where data integrity and client confidentiality are paramount. For weeks, Riva failed to resolve a critical technical flaw: Outlook calendar updates (Office 365) were not syncing correctly into Salesforce. Entire blocks of updated events remained scattered across incorrect dates, despite repeated escalations and detailed explanations. This was not a minor glitch but a mission-critical failure that disrupted daily operations. Instead of delivering a fix or even a clear technical plan, Riva’s responses were evasive, generic log summaries, and endless delays. Worse, when I pressed—reasonably and firmly—for accountability and a resolution, Riva’s management abruptly terminated my license and “fired” me as a customer. In other words, rather than addressing their own product’s deficiencies, they chose to cut ties with a long-standing client of nearly two decades. Equally concerning, Riva could not provide timely or comprehensive assurances around GDPR/UK GDPR compliance, particularly regarding deletion of calendar/task content and metadata. It took multiple escalations before any semblance of confirmation was provided, and even then, it lacked proper Data Protection Officer (DPO) sign-off. In my professional judgment as a lawyer, this is unacceptable. A sync engine marketed for enterprise use must offer reliability, transparency, and respect for client confidentiality. Riva failed on all three counts. If your business depends on seamless Outlook–Salesforce calendar/task sync, or if regulatory compliance is non-negotiable, I strongly advise looking elsewhere. There are competitors on the market with better technical clarity, stronger data protection postures, and more professional customer support.

Riva is great to work with

They are very responsive and knowledgeable. When there have been issues, they have always stuck with them until they were resolved. Would happily recommend them.

Fantastic partnership and support!

By far, RIVA provides great customer service and support - they not only help with an issue but they seek to understand and partner with you to solve a problem. Been a customer for several years and have seen how they continue to improve and invest in their technology and features. I love how almost everything we've ask for is configurable - and when it isn't, they often end up adding to be configurable in the future as they see the need for other customers, too.

It works and they work

Two things stand out to me. The first is that, once configured, Riva runs flawlessly. Emails appear in SFDC without fail. The second is that Riva support is knowledgeable and unrelenting. They stay with me until the issue (mostly my understanding of how things work) is resolved to my satisfaction.

Superior Service & Support!

Since day one RIVA has provided prompt and professional support and service to our team. This has made transitioning to their product much easier for us and our users and we really appreciate all of the "above and beyond" support. Thank you!

Great Support Service

One thing to note, Riva does have prompt support service and a great support team!!

Very useful product

We are bringing in Riva integration with our Salesforce application. This is very helpful for users to view their meetings and tasks in single place, instead of switching between outlook and the application, which saves a lot of time.

Essential Service and Great Support

We have used Riva to sync our calendars to coordinate with the Student Success Hub, and it has been a game-changer. Riva sync works seamlessly, and when support is needed their support team is responsive and incredibly helpful. Only suggestion would be to allow multiple accounts for users to enable sandbox testing as well as production work.

Wonderful support and product

We are a Higher Ed institution using Riva with Salesforce Advisor Link. The Riva support for our unique G Suite - Salesforce connection has been very thorough and accomodating. They were able to work with us to meet our business requirements and update our connection as we need to. It is easy to look up connection issues, add new users, and see at a glance what the calendar events are. Biweekly calls with Riva support during onboarding has been helpful. We are looking forward to using Riva for our advising appointments and other scheduling needs!

Riva Salesforce Integration Seamless

Have been using the Riva and Salesforce integration for a couple years now, and I must say it's a seamless process. It works extremely well, prepopulates virtually everything I need and puts e-mails and other data exactly where I need it. A huge time saver!