Enrollment Rx Core - Higher Education CRM - Admissions, Enrollment, Applications

Partnering with Enrollment RX

Partnering with Enrollment Rx enabled us to tackle our challenges with paper files and transition to an efficient, easy-to-use CRM system that transformed our operations, all while providing support and technical assistance when needed. We can now provide targeted marketing and communications from initial contact to application submission and final decision. Quality data is available to the entire admission staff and relevant departments, improving collaboration across our campus. The continuous upgrades and working with members of ERX to integrate data into our SIS have allowed for a seamless and synchronized process.

ExrollmentRx Has Been Great to Work With!

Enrollment Rx has provided a fantastic CRM solution for us. With everything from a general foundation with (Enrollment Rx) Core to FormBuilder Rx for forms and portals, to Events Rx for managing all events, Enrollment Rx has helped us simplify our recruitment and admissions efforts. So much functionality enables us to streamline and improve our process. The ERX team provides live training, recorded videos, and a dedicated user support site for help and documentation. They never hesitate to help when we have questions or submit a support ticket. They are very responsive and timely, which is a BIG DEAL when we need things fixed or set up quickly. We are a small rural community college with small and often short-staffed departments, so finding a product and team that make things easier for us means so much. We are happy with Enrollment Rx and highly recommend them to schools considering a new CRM solution!

Great Team!

Working with Enrollment Rx has been such a great experience! Implementing a new CRM solution is daunting, but with a focus on our end goal and structured guidance from the Enrollment Rx team, it was enjoyable and exciting! Their patience and support throughout the implementation were fantastic. We identify new benefits daily with the ERX CRM solution's added functionality and tools. We highly recommend Enrollment Rx, built on Salesforce, to significantly boost your recruitment and enrollment efforts and increase your admissions yield!

A Top Solution for Higher Education Institutions Using Salesforce

Enrollment Rx's suite of applications have helped our university's undergraduate and graduate departments to modernize, and we continue to incorporate new departments into the system as time goes on. ERx Core provided us with the backbone architecture required to successfully house a higher education database within the Salesforce ecosystem, providing many needed enhancements and features that Salesforce did not have when we implemented. - Reader Rx provided a significant boost in productivity and ease-of-use compared to our previous application reading solution, and it allowed for a high level of reviewing complexity. - FormBuilder Rx has been invaluable in the modernizing of our numerous portal environments, internal application systems, and general public form development. - We rely on Import Rx to reliably and cleanly import data from many complicated external sources. Frankly, data imports into Salesforce would be a massive headache without Import Rx, and I'm not sure how other higher education institutions using Salesforce make do without it. - Events Rx helps us to connect with prospective students and works for both our virtual and on-campus events. From a customer support perspective, I don't think another customer has given ERx more trouble or work than we have, but despite that, we've consistently received a high level of personalized, timely support from them through the 5 years that we've been customers. ERx has clearly made a commitment to improving their processes and applications over the years, sometimes as the direct result of our interactions, needs, and feedback. No software solution will ever be perfect, and ERx is certainly not exempt from that, but in my opinion a demonstrated commitment to improvement is an invaluable quality to consider when looking for a solution, and ERx absolutely has demonstrated such a commitment to improving their products however they can, and we've watched the product grow and mature

Fantastic Product, Even Better Support

The EnrollmentRx team helped us build a new CRM, accommodated our unique institution, found flexible solutions for every situation – creating a better admissions experience, integrated with our SIS, migrated thousands of records, and provided exemplary support throughout the project.

Great product and staff!

We've been using ERx for almost 6 years and are extremely happy with the product and service we receive. We are a small graduate school with limited IT support and it has been possible for our admissions staff to maintain our system, with the help of ERx's support platform and dedicated staff. Our application process is much smoother and easy to update via FormBuilderRx, and our reviews are now entirely paper free thanks to ReaderRx.

Great Product!

We have been using Enrollment Rx for over 2 years at our college and I can't say enough good. The functionality is great, but more than anything the support and creative thinking we consistently get from Enrollment Rx really sets them apart from other products we have used. We most recently wanted to create a 2nd portal for an application in Spanish and it was a great experience working with Enrollment Rx on the implementation. If you are in the market, I would highly suggest you consider Enrollment Rx. We are very happy customers!

Please avoid purchasing this package

I was working for a university that had purchased FormBuilder Rx, ERx Core and Reader Rx. If you are a programmer then you're going to have a rough time working with this package. Building anything on top of this package (which most people would do) is a nightmare. Page rendering times were shocking and we had constant CPU time limit exceptions where 80-90% of CPU time was consumed by the managed package (thought I'd mention this because I expect ERX reps to immediately blame "Custom" implementation here). Tech resource from ERX was usually arrogant on our calls because we were not paying them more money to help us build things around their package. I guess if you are a constant paying partner then maybe your experience might be much better. Universities don't expect a lot from their tech products and hence that's the reason why they are probably still making money selling this half baked product. FormBuilder promises to be a tool that anyone with no tech knowledge can use to build pages is misleading. None of our non-tech staff were able to build pages using form builder because it required a lot of training and learning process (you're better off learning Apex/LWC instead). To summarise, walk away and hire a developer who can build fast/custom UI's.

Great Partner and Awesome Tools

We have partnered with Enrollment Rx for over 4 years now and have implemented the full suite of products in two orgs. ERx provides fantastic customer support and is always going the extra mile when we encounter challenges. The products are great and new functionality is being added with each new release. FormBuilder Rx, ERx Core and Reader Rx have been game changers for us. We're very glad we onboarded with the ERx products and look forward to the continuing partnership.

Implementation was so smooth

Our team is incredibly lean so the idea of implementing a system as complex as Salesforce was overwhelming to say the least. Enrollment Rx was able to make the process so smooth and simple while being able to speak to our unique needs and technical capabilities. From the very first call with them, we could see that they were honest about their product and caring about our needs. It was great to work with the ERX team during implementation and has been so easy to continue getting support after we went live. We can now trust that our data is accurate and that our system is running smoothly, and we couldn't have done it without ERX.