Deloitte Digital

Deloitte has been an excellent implementation partner for our Salesforce CRM. Their account team was flexible, engaged, and open to listening, while also providing honest and constructive feedback. They quickly became an extension of our team, adapting to our pace and recognising the constraints of a higher education environment. Where we were able to provide clear direction, they responded well and worked collaboratively with us to deliver outcomes. There were a small number of areas that could have been stronger, however these were addressed jointly and improved through open collaboration. A key takeaway is that Deloitte’s success is closely linked to the strength of the internal team. They do not replace internal expertise – organisations must remain clear on their own requirements and maintain a strong internal implementation capability to achieve the best results.

Prospective clients should know that Deloitte Digital show up as a true partner, not a supplier. They integrate seamlessly into your teams and quickly feel like part of the organisation, bringing a level of dedication and ownership that really matters when you’re trying to move complex digital and omni programmes forward. They combine strong technical capability with a practical understanding of how businesses actually operate—particularly in retail—so they’re able to keep momentum even when things aren’t perfectly lined up. They’re proactive, solutions-focused, and comfortable working through ambiguity, which is critical when you’re delivering across both digital and physical channels. What stands out is their ability to bring structure and pace without overcomplicating things, and to stay resilient when priorities shift or challenges arise. They build trust quickly, collaborate well with internal teams, and aren’t afraid to challenge in the right way. If you want a partner who will genuinely embed, stay committed, and help you make real progress across digital and omni, they’re a very strong choice.

Deloitte embodied what a real partnership is during the collaboration with Siemens Gamesa in the project. Their clear view on the targets of the project, knowledge of the product and approach, clean delivery and solution oriented mind have been key to the success of the initiative.

The experience to date has been excellent, a true partnership model which has delivered a project on-time, to budget and expectations of the business.

Deloitte provided a precise, customized approach for our retail needs. They digitized our showroom data capture and trained our team to use CRM modules effectively at every level. Excellent choice for complex retail setups - they simplify processes and create meaningful reports.

The cost upfront is higher than most partners, but over the course of a complex project, we found the Deloitte flexibility and adaptability far stronger than other partners to maintain our budget and scope, where others would have needed additional budget and revised SOW to accomodate. This is a big differentiator in trusting in Deloitte.

Working together as one team towards one common goal - Excellent collaboration and communication.

good engagement, transparent comms, listened to us as client - open to feedback.

The Deloitte Sales Force consulting team provided Volskwagen Group Africa with an excellent end solution for our contact centre, and managed the project very well. Most notable was their communication skills, risk management and organisation - not to mention a consistent positive energy and attitude during a long and sometimes challenging project.

We engaged Deloitte to help us modernise and streamline our Salesforce environment, which had been implemented in 2017 and largely left untouched since. Over the years, our business had evolved significantly—scaling operations, expanding teams, and increasing complexity—but our Salesforce instance did not keep pace. It lacked the enhancements, updates, and automation capabilities required to support our current needs. After attending a Salesforce AI event, it became clear that in order to scale efficiently—without continuously increasing headcount—we needed robust infrastructure and intelligent processes that could unify and optimise workflows. Our key objectives were to reduce administrative burden on the sales team, eliminate repetitive manual tasks for our support teams, and expand customer engagement without placing additional pressure on our already lean marketing team. We have a longstanding relationship with Ben and the team at Deloitte, and their deep understanding of our business, systems, and logic proved invaluable. Their insight helped identify which solutions would deliver meaningful impact, which wouldn’t, and how we could fully utilise the licensing and Salesforce SKUs we already owned—maximising value without unnecessary expenditure. The project involved multiple workstreams, each of which was clearly communicated, well-coordinated, and delivered to an agreed standard. Comprehensive user documentation accompanied each delivery, enabling our internal teams to continue iterating and improving independently. Deloitte also added extra resources as needed to meet key milestones, and ensured knowledge was shared across their internal teams, so every engagement began with context and alignment. Importantly, they facilitated end-user workshops to ensure that solutions were not only technically sound but also practical and well-adopted. I would highly recommend Ben and the Deloitte team—not only for their technical excellence and problem-solving capabilit