AgentExchange

Help & Support

Elevate Your Agents with AgentExchange Solutions
Easily enhance Agentforce with pre-built AI solutions from AgentExchange. Browse, install, and deploy agents, actions, and apps directly into your environment. Tell Me More

Have Questions?

SMS-Magic & Conversive | Conversational Messaging

SMS, MMS, Whatsapp, Webchat, Voice - All In One Conversational Solution

Overview

Drive positive outcomes across your client, candidate or patient lifecycle by leveraging AI to start conversations, guide decisions and fulfill promises over sms/mms messaging.

1 of 16

See How SMS-Magic & Conversive | Conversational Messaging Works

  • Engage anywhere, anytime. Promptly engage inbound inquiries and messages across touchpoints, time zones, regions and channels by using 24/7 response tools & bots.

  • Drive intelligent messaging. Scale up meaningful engagement by integrating AI-assisted messaging with your tech stack. Involve a real person whenever needed.

  • Ensure full accountability. Prevent spam and security breaches by enforcing checks on the consent and content of outgoing messages. Ensure compliant messaging.

  • Easily integrate Multichannel Messaging (SMS, MMS, Chat WhatsApp, Instagram) capabilities.

  • Compliance Management: Effectively manages opt-in/Opt-out compliances. Helps you with 10DLC registration.

  • Efficient Onboarding: One-click installation streamlines setup, enabling you to start benefiting from multichannel messaging quickly.

  • Full assistance on messaging infrastructure setup (Short Code, TFN, 10DLC.) Bring your own Provider and plug into SMS Magic messaging infrastructure. (Messaging registration costs for Short Code, TFN, 10DLC, and WhatsApp are additional.)

  • SMS Magic ensures you stay fully compliant with privacy and regulatory requirements with built-in controls to always comply with TCPA, GDPR, CCPA, and CASL messaging regulations for WhatsApp, Facebook Messenger, and text.

Natively built SMS Solution for Sales & Service Cloud, Experience cloud & supports all the apps built on force.com. Complete business messaging solution supports multichannel automated & interactive 2-way conversations Converse with your customers on the channel of their choice - while you stay in the comfort of your Salesforce window or even smartphone. It is perfect for high-touch, contextual, and time-sensitive customer engagement that’s also help you get compliant with 10DLC registration. - Channels supported: SMS, ,Texting, MMS, WhatsApp and FB Messenger, - Easy Configuration & Use - Interactive & Automated Messaging - Dedicated & Shared Inboxes for Sales/Service Console, Record page, Lists & Reports - Automate with Flows: keywords, reminders, alerts, & routing - Marketing: blasts, drip campaigns, profiling, surveys, scheduling, link tracking - Analytics Dashboards - Standard & Custom Objects - Experience cloud, Force.com solutions - Global Coverage - Protect users from Spam - Supports long & short codes, toll-free numbers, call forwarding, direct connect-59 countries, bring your own number (landline), bring your own carrier (Twilio, Nexmo, Ring Central, etc)

Categories

Business Needs
Sales
Customer Service
Marketing
Industries
Education
Healthcare & Life Sciences
Professional Services
Personas
Administrator
Business User
Marketer
Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Multiple Currencies
Supports Salesforce orgs that use Multiple Currencies.
Person Accounts
Supports Salesforce orgs that use Person Accounts.
Salesforce Shield
Supports Salesforce orgs that use Shield.
Community Builder
Ready to use in the Salesforce Community Builder.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
Lightning App Builder
Ready to use in the Salesforce Lightning App Builder.
Salesforce Mobile
Supports Salesforce for iOS and Android.
No Limits
Lightning Ready
Multiple Currencies
Person Accounts
Salesforce Shield
Community Builder
Managed Package
Lightning App Builder
Salesforce Mobile

More from Screen Magic Mobile Media

  • SMS-Magic AI Assistant
    by Screen Magic Mobile Media
    No Ratings
    This Application is a multichannel messaging solution that enables partner customers to extend Agentforce to communicate with customers on various communication channels. This includes appointment reminders, Lead nurture/followup campaigns
    SalesCustomer Service

  • SMS-Magic for SFMC
    by Screen Magic Mobile Media
    Turn one-way SMS,MMS, RCS and Whatsapp campaigns into personalised conversations with the SMS-Magic native app for Salesforce Marketing Cloud. Empower your sales teams with a unified view of customer interactions across Marketing and Sales cloud
    MarketingCampaign Management