Customertimes - Agentic Transformation Partner

CustomerTimes was able to help us build out our Spiff platform at a fraction of the cost of the other competitor quotes we received. They were willing to let my team do a lot of the building throughout the process which in turn allows me to keep that knowledge/experience in-house now that the tool has been launched and our engagement with CT has ended.

Very reliable partner: proactive, competent, once convinced there is a need, helps to make the wheel turn

My CT team is patient, thoughtful, creative, and solution oriented. Our program is in a start up phase which comes with many pivots and challenges. The CT team is never hurried or daunted by the challenges, they help us overcome them with energy and humor.

They are very dedicated to understand the needs and provide a solution. They are willing to be there from the beginning and end.

CT has been deeply committed to our project's mission and values since day 1. Their personal and professional buy in meant their suggested solutions, risk mitigation, and nimbleness had our program's best interests at heart. The entire team is extremely wise, patient, and thoughtful in every interact and communication. They go above and beyond to educate us and clearly communicate costs and benefits. While we are a nonprofit working at a state level, they never made us feel like a small or low value client. CT has been a wonderful, valuable, program partner and very good company to keep. I LOVE working with them!

Disappointing Experience with Customertimes’ Salesforce Integration Delivery

We engaged Customer Times to build an integration between Salesforce and our fundraising platform, which supports nonprofits globally. Unfortunately, this became one of the most challenging projects we’ve experienced with a Salesforce partner. Following a structured vendor selection process, Customer Times was chosen based on strong initial representations around delivery capability, speed, and Salesforce partnership credentials. However, after project initiation in March 2022, the delivery timeline extended dramatically — taking close to a year to reach a submission to the AppExchange, which ultimately failed with multiple unresolved errors. During this period, key team members originally assigned to our project left, communication became inconsistent, and our concerns around quality, responsiveness, and escalation went largely unaddressed. Despite multiple attempts to resolve matters, the project never reached a viable stage, and in August 2025 we transitioned to another Salesforce partner who complete the work on time and to a high standard. The impact to Givergy was significant — lost clients, reputational harm, and the need to restart development entirely. We sincerely hope Customer Times reviews its internal management and delivery approach before continuing to represent itself as a suitable Salesforce partner for nonprofit integrations.

Customertimes is a Power Tech House able to deliver in complex environments and with the ability to deal with ambiguity of decentralised tech and business counterparts and with delayed planning of deployment by their Customer. I recommend Customertimes.

Perfectly scoped the project and more importantly, delivered 100% to a very tight deadline

Excellent partner for complex implementation projects.

They are fantastic to work with very responsive.