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Partner Contact Center Powered by Vonage
Seamless voice integration inside Salesforce
- Industries
- Financial ServicesHealthcare & Life SciencesHigh Tech
- Business Need
- Customer ServiceTelephony
- Requires
- Service Cloud
- Compatible With
- Financial Services Cloud
Deliver exceptional agent and customer experiences with a fully integrated Salesforce and contact center solution that seamlessly unifies voice, AI (conversational, virtual assistant, voicebot, chatbot), digital channels, & CRM data within Service Cloud.
Highlights
DESIGNED FOR SALESFORCE Vonage Partner Contact Center is a deep integration where voice is natively embedded into Agentforce Voice. Calls generate Voice Call records instead of Tasks, enabling rich Salesforce-native workflows and real-time transcription.
WORKS SEAMLESSLY WITH SALESFORCE OMNI-CHANNEL Use voice with Salesforce digital channels, performing intelligent call routing, emails, chats, social & SOS requests to the appropriate agent using powerful business logic to create a consistent CX.
CONVERSATION ANALYZER Transcription data, sentiment analysis, and interaction categories are synced directly to Salesforce CRM records, giving a unified view of the customer journey and enabling advanced reporting within Salesforce records.
ADVANCED REPORTING AND DASHBOARDS Vonage Partner Contact Center delivers built-in reports and dashboards covering call outcomes, Agent and Call Summary records - giving teams full visibility into contact center performance directly within Salesforce.
OMNI-CHANNEL PRESENCE SYNCRHONIZATION Vonage Partner Contact Center integrates with Salesforce OmniChannel so the agent states stay in sync across both platforms - if an agent is busy in Contact Center, they appear busy in Salesforce and vice versa.
CALL RECORDS When a call arrives, Vonage Partner Contact Center automatically populates the relevant Salesforce record for the agent, so customer context is instantly available.
AUTOMATIC CALL LOGGING Ever call made or received through Vonage Partner Contact Center automatically generates a Salesforce Task record, keeping full activity history logged without any manual effort from agents.
HIGH VELOCITY SALES Agents can initiate outbound calls directly from Salesforce records with a single click.
SKILLS-BASED ROUTING Vonage Partner Contact Center allows Salesforce to delegate routing decisions for supported interactions enabling skills-based routing
Provider Details
Vonage
United States
- Social ImpactPledge 1%This company pledges 1% of their product, profit, equity, or time to support the community. Learn more about Pledge 1%
- Pledge 1%
Founded
1999
Website
Phone
USA 1-855-534-2888 UK 0800 280 2888Vonage is redefining business communications, helping enterprises use fully-integrated unified communications, contact centre and programmable communications solutions via APIs. True to our roots as a technology disruptor, we've embraced technology to transform businesses to collaborate more productively and engage their customers more effectively across all communications channels.
Pricing Details
You must pay to use this solution. Discounts are available for nonprofits.
Vonage Premier for Service Cloud Voice
$50 USD/user/month
Free trial available for 60 days
Lowest Starting Price