Vonage Premier for Salesforce Voice Contact Center and CTI

Vonage team is exceptional!

Virginie did an amazing job. Virginie was there every step of the way from requirments gathering to post go live support. Always there and ready to help. Trully, Virginie was an essential part of the team. I can not recommend Viginie and Vonage team enough. They made our Go Live possible!

Above And Beyond

Huge thanks to Glory and Joe over at Vonage. They took the time to listen and help us formulate a practical pathway to success. We would not of been able to make our dealine if it wasn't for their help. You guys rock!

Vonage support goes above and beyond

Customers since 2022: Vonage VCC and VBC support fields many asks from us in our management of both products. When we've engaged with professional services (discovery and scoped out with the assistance of our tireless account rep Glory Rivera who moves mountains for us) we are provided excellent support; most recently with our engineer Joe Shoup providing superb experience! Thanks, team!

The Vonage team is AMAZING

I have worked with Vonage for a few years now. Their entire team, and the product, have been great. We recently rolled out a new product and Glory and Joe went above and beyond to ensure we met our tight deadline for getting new queues out in time. I could not recommend them more.

Vonage Transition Support

Thank you Roose, Karen and the Vonage team for your support throughout the transition. Roose was consistently responsive and took the time to address questions promptly, which made a significant difference for our team. I especially appreciated the effort he put into training on the VCC platform and ensuring we had a strong understanding of both the product and the overall process. His knowledge and willingness to walk through details helped build confidence during the transition. Even after the go live, Roose has continued to provide support and remain available, which has been greatly appreciated. His reliability has made this transition smoother than it otherwise could have been, and I’m very grateful for his partnership throughout the process.

Excellent support for implementing Vonage Service Cloud Voice

From the very first Salesforce call through go-live, we felt extremely well supported by the Vonage team. During the POC, Lyndon and Maria helped us thoroughly test and challenge the solution, giving us real confidence that Vonage Service Cloud Voice was the right choice for us. In the implementation phase, Ausra managed the project in a structured and professional way, keeping us aligned and on track. Sergio’s deep knowledge of Vonage and Service Cloud Voice made a real difference. He ensured strong knowledge transfer and a best-practice setup, enabling our team to take ownership after go-live confidently. Thanks to this, we were able to transition from our old tool to Vonage without affecting our agents’ productivity. We can highly recommend the solution and the team behind it.

Exceptional Support & Responsiveness

Both our Vonage VCC (Roosevelt) and VBC (Maggie) Project Managers provided strong support throughout our implementation. Roosevelt was consistently responsive and made himself readily available for ad hoc working sessions, which was especially valuable given the level of customization required for our Salesforce-integrated contact center build. He was flexible with scheduling, quick to jump on calls to troubleshoot or walk through configurations, and supportive during complex setup and testing scenarios. Maggie went above and beyond during the number porting phase, supporting multiple scheduled ports as well as unexpected emergency port when we lost a toll-free number due to our previous carrier going out of business. She worked quickly to push an emergency LOA and coordinate with all parties to recover and port the number, helping us avoid prolonged downtime and ensuring continuity for our members. Her responsiveness, ownership, and calm execution during a high-risk situation were greatly appreciated.

Vonage Integration - Thanks Brayden & Karen!!

Recently we partnered with Vonage Telephony for Service Cloud Voice. Brayden and Karen were tremendous help during this launch at Vonage. They helped implement and manage the project timeline to ensure we launch in a timely manner. They were available the entire UAT and GO Live of Service Cloud Voice. In addition, they provided hypercare support after launch to work through the issue log with our SF admin.

A fantastic onboarding process

My company recently signed an agreement to use Vonage as our telephony partner for our Service Cloud integration. The entire process was seamless, a pleasure from start to finish. A big thanks to our implementation partners and project manager Ausra who was a fantastic, helpful partner every step of the way.

Vonage Integration - Thank you Brayden and Karen!

We finished implementation with 4 different instances. Karen and Brayden made the experience a breeze. Thank you so much for all of the help, this implementation has been made such a big impact on our organization and could not be more grateful.