Accenture

Working with Accenture on this project was an absolute pleasure. The communication from their project team was clear and the team took time to understand the project scope and our goals, rather than just doing what we thought we wanted. After changes in scope, the team immediately impressed us with their problem solving skills and recommend the most efficient and effective way to deliver our goals. Their strategic guidance saved us time and ensured our delivery did not impact timelines of the overall project. This change was critical in enabling our sales team to have access to all relevant information to provide the best possible buying journey for our prospects.

The delivery of the field sales dashboards was first class. The team clearly understood both the impact and urgency of the need, particularly within a challenging environment. From the outset, engagement was excellent, covering requirements gathering, design, and functionality in a highly collaborative way. They consistently offered a range of thoughtful alternatives to address the challenges we faced, always aiming to add value and provide support. The end result was an outstanding solution that has become pivotal to our success in the field sales environment.

I have always been extremely impressed with the professionalism and quality of output from the work we have done with our Accenture partner. It has always felt like they are an extension to our own team, making the sharing of ideas and raising of issues very seamless. Would always recommend working with this team.

We engaged the implementation partner to support our transition from a legacy feedback management provider to Salesforce Feedback Management, a relatively new product within the Salesforce ecosystem. What made the implementation partner stand out was their strong experience with our former tool, which meant they understood our business needs from day one, combined with their existing Salesforce expertise from earlier integrations. The project involved Salesforce Feedback Management, Sales Cloud, Service Cloud, and Marketing Cloud for survey distribution. Despite internal capacity constraints and shifting organizational priorities, the implementation partner helped us complete the project earlier than planned. Their hands‑on working style, agile communication, and structured ceremonies ensured transparency and focus throughout all phases. A helpful tip for others is to proactively encourage the team to voice their perspectives—they are respectful and conscientious, and when prompted, they consistently deliver valuable insights. What impressed me most was their reliability: they were present for every question, request, or new idea, making the collaboration smooth and dependable.

They were very knowledgeable about the product, engage them early on so that business goals can be aligned on with the implementation of the product.

Die Zusammenarbeit mit Accenture war in jeder Hinsicht hervorragend. Besonders beeindruckend war die schnelle und effiziente Problemlösung, auch bei komplexen oder kritischen Bugs. Herausforderungen wurden nicht nur zügig, sondern auch nachhaltig behoben - stets mit einem klaren Fokus auf Qualität. Zudem überzeugte Accenture durch tiefes Fachwissen, strukturiertes Vorgehen und eine lösungsorientierte Denkweise. Die Kommunikation war jederzeit transparent und partnerschaftlich, was die Zusammenarbeit äußerst angenehm und effektiv machte. Wir schätzen Accenture als zuverlässigen Partner, der wesentlich zum Erfolg unserer Projekte beigetragen hat.

We partnered with Accenture to implement Salesforce Agentforce with the goal of offloading repetitive RMA-related inquiries from our support engineers. These included high-volume questions like shipping updates, return labels, and repair status. Accenture impressed us with their structured yet practical approach, helping us refine a broad concept into a focused, value-driven use case. What truly stood out was the close day-to-day collaboration, which allowed us to iterate quickly and consistently improve the solution. Their team worked in small, incremental steps that added measurable value at each stage — and remarkably, we had a working proof of concept in just four weeks. We were especially impressed with the excellent project management, as well as the competence of their Salesforce admins and developers, who understood both the technical and business aspects of our goals. The project used Salesforce Service Cloud and Agentforce, tightly integrated into our support processes. Thanks to Accenture, we now have a scalable, AI-driven support enhancement that lets our experts focus on what matters most.

Following a successful initial engagement, we continued working with Accenture to expand our Salesforce Service Cloud capabilities. This phase focused on enabling more flexible entitlement and SLA tracking, as well as improving both internal support workflows and the customer-facing case creation experience. Accenture demonstrated an even deeper understanding of our business needs, with communication that grew increasingly seamless. Their consistent ability to find solutions—never defaulting to "this is difficult"—set them apart. We introduced a regular cadence of scope and effort estimation reviews, which made budget management clear, efficient, and fully aligned with our priorities. Thanks to their proactive approach and strong technical expertise, we delivered impactful enhancements that empowered our Support team and improved customer interactions.

We engaged Accenture during a major merger to extend our Salesforce Administrator capacity and accelerate our Service Cloud implementation. What stood out immediately was that Accenture offered far more than additional headcount—they brought strategic value. In addition to highly proficient admins, they provided a skilled architect, experienced APEX developers, and an excellent project manager who ensured efficient resource use. Accenture played a key role in solution design, provided accurate effort estimates, communicated clearly and proactively, and consistently delivered high-quality results aligned with our business needs. Their contributions enabled us to meet critical deadlines and create a scalable foundation for future growth. We were so satisfied with the outcomes that we promptly engaged them for subsequent projects. To get the most from your engagement with Accenture, involve them early in the planning process—they bring valuable architectural insight and execution discipline that can elevate your entire Salesforce strategy.

Wir haben einen ausgezeichneten Partner auf Augenhöhe mit einem Höchstmaß an Mitdenken und Verantwortungsbewusstsein. Einfach toll und professionell!