Explore apps for invoice automationIntegrate CRM with CLM solutions
Help & Support
Elevate Your Agents with AgentExchange Solutions
Easily enhance Agentforce with pre-built AI solutions from AgentExchange. Browse, install, and deploy agents, actions, and apps directly into your environment. Tell Me More
Have Questions?
iContact - Email Marketing for Small Business
Easily and quickly engage with your customers to grow your business.
- Business Need
- SalesMarketingMass Emails
- Requires
- Marketing Cloud Engagement
- Compatible With
- Sales CloudService CloudGovernment Cloud
Easy to use email marketing platform for small businesses. Create and send stunning emails to your customers in minutes - without having to leave Salesforce.
Rating
Reputation
MVP
Recognized by Salesforce for their leadership, expertise, and generosity
Top Reviewer
Contribute reviews that encourage conversation and help others make informed decisions
Ranger
Lifelong learners who have earned the Ranger rank or higher on Trailhead
Showing 10 of 283 Reviews
They were great until....
The service through the setup was fantastic. Then some update occurred and then it didnt work anymore and they couldnt help us. They cant even help us get it off our Salesforce instance. They said, our manual only shows how to do it as of 2022 and we cant help you after that.??? Whaaat!?
Easy to use and great service
The integration is intuitive and customer service is great. Always able to reach someone on the phone quickly.
Great Customer Service
We've used iContact for over 5 years. The Customer Service is excellent and very helpful. Their response to emails is within 24 hours.
Simple and Sophisticated
My company has been leveraging iContact for Salesforce for over 9 years. The platform is excellent for users who have never leveraged an EMS before and also handy for those with lots of experience. The integration with Salesforce is flexibile and seamless after many years of working with it. Even when we do run into issues or problems, we have a dedicated support representative who holds our hand at every step of the way with incredibly thorough solutions on often times high level issues. While response times are sometimes slow, it is with trust that we know we will always get a high-end working solution to the issue.
Thank you, Stephen, for your positive review! We are so happy to hear that you find the product valuable and easy to use. We are delighted that you feel our support team is provides your with excellent service whenever a need arises. I appreciate the note regarding our support staff response time, we always strive to get better and here is an area we can work on improving for you.
Everything You Could Ask For & More
As a customer for many years I can say that the platform and support team are unparalleled. Also worth noting is the ease of use of the platform as a whole. Should you have any issues, questions, concerns, etc, it won't take long for the customer care team or your account manager to get back to you with a resolution. We would recommend to everyone!
Great Service
Great product. Excellent support and customer service.
Customer Service Excellence
I can't say enough about the support I have been given over the years since we've had IContact for Salesforce. I have always been able to speak to the customer service 'hotline' each time I have called. No long waits, immediate help and willingness to solve the problem. I know that I can get my issue resolved in one call! I love the reports that detail what was opened and how many times!
Flexible useful email marketing tool and invaluable support staff
We looked at several solutions for email marketing. iContact's seamless salesforce integration and their high caliber support are the main reasons we decided on them. They have NOT disappointed us. Very happy with the product and the support always goes above and beyond helping us figure something out.
iContact for Salesforce
Their support is fantastic! I have never waited longer than a day for a response and it always yields results.
Great Email Marketing Tool
We have been a customer for years, and love the ease of use, drag and drop templates, and it's ability to integrate with our Salesforce database. Being able to see if a contact opened an email or clicked on a link in an email directly at the contact level is both convenient and helpful to our Marketing team. Our ability to pull a report showing who opened an email (and who didn't) for stakeholders and partners at our firm to review is also a huge plus. The customer support team is also always extremely helpful and responsive whenever a (minor) issue or question comes up. I highly recommend this platform other Marketers out there.
We appreciate your feedback and sincerely apologize for any issues you encountered while using our product. We are committed to improving your experience; our team is currently working closely with Salesforce to thoroughly investigate any potential issues that affected your account, to prevent future occurrences. Your patronage means a lot to us, and we value your candid comment. Please know that we are continuously striving to enhance our product and your input is instrumental in this process. Thank you for your trust and for sharing your thoughts with us.