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PIIT Viper - ITIL Help Desk

By Stone Cobra

ITIL for a new Generation of IT Help Desks

Paid  
Business Need
IT Management

PIIT Viper is a full IT Help Desk application for Problem/Incident Management. Built natively on Force.com, PIIT Viper addresses ITIL volume four, Service Operation, and integrates best practices of Kepner-Tregoe and Knowledge Centered Support (KCS).

Highlights

ITIL recommended Incident, Problem, and Known Errors

Integration of Kepner Tregoe and KCS best practices

Integrated with Salesforce Knowledge

Provider Details

Stone Cobra
Roseville, CA, US
Founded
2001
Website
Email
Phone
916-797-6272 x6

Since 2001, Stone Cobra has been making a mark on the Service & Support industry as a technology innovator and best practice leader, developing software products and services that transform and optimize. Our characteristic approach has shaped industry up-and-comers along with Fortune 500 and Global 1000 companies across industries such as Financial, Automotive, High-Tech, Insurance, Health Care, Retail, Manufacturing, and Government. Stone Cobra’s contributions to the Service & Support community have made Stone Cobra a recognized expert in Knowledge Management KM, Knowledge Centered Support KCS, Customer Relationship Management CRM, ITIL Incident and Problem Management, and Enterprise Search. Our solutions consistently prove to be the critical success factor in determining long-term business results. Stone Cobra has strategically partnered with the foremost industry experts such as DB Kay & Associates for KCS, Kepner-Tregoe for ITIL recommended methodologies (KT), and as an Expert Alliance Partner with the SSPA. Stone Cobra has the uniquely qualified position to provide best-in-class software products and technology solutions to Service & Support Call Centers.

Pricing Details

Contact Stone Cobra

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