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Remedyforce - IT Service Management and Help Desk
Next Generation IT Service Management and Help Desk
- Business Need
- IT Management
- Requires
- Platform Cloud
- Compatible With
- Experience CloudGovernment Cloud
Remedyforce IT Service Management & Help Desk delivers a modern, consumer experience that empowers IT to be a center of business innovation. Remedyforce can be used with Service Cloud to resolve customer issues. Click Watch Demo!
Compatibility
- RequiresThis solution requires these products in order to work. Before you implement the solution, check that you have these products.
- Platform Cloud
- Compatible WithThis solution is tested to work with and extends the value of these products, but doesn't require them.
- Experience CloudGovernment Cloud
- Salesforce Editions
- EnterpriseUnlimited
App Details
- Version
- BMC Helix Remedyforce/Winter 26 202601.5.0
- Listed On
- 04/27/2010
- Latest Release
- 02/25/2026
- Supported FeaturesNative AppBuilt exclusively on the Salesforce Platform, ensuring reliability and performance.No LimitsThis product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in HelpLightning ReadyOptimized for Salesforce orgs that use Lightning Ready.Salesforce ShieldSupports Salesforce orgs that use Shield.Community BuilderReady to use in the Salesforce Community Builder.Managed PackageThis product is installed in your Salesforce org as a managed package and receives automatic upgrades.Salesforce MobileSupports Salesforce for iOS and Android.
- Native AppNo LimitsLightning ReadySalesforce ShieldCommunity BuilderManaged PackageSalesforce Mobile
- Package ContentsIf this app is a managed package, the custom apps, tabs, and objects that it contains don't count against your Salesforce allocations. If this app is not a managed package, allocations apply. Learn More in Help
- Custom Objects: 312Custom Tabs: 106Custom Apps: 1
- Lightning Components
- Global: 16App Builder: 4Community Builder: 3
- Languages
- EnglishFrenchGermanJapanesePortugueseSpanish
Security
Additional Details
Deliver high-speed IT Service Management that empowers users and accelerates the business. Remedyforce helps you consolidate IT across multiple departments to create a service management hub for digital service innovation. Can be used with Service Cloud when IT is involved to resolve customer issues. Comprehensive IT Service Management and ITIL functionality includes: •Incident / Problem Management: Improve customer satisfaction levels, reduce costs with best-practices •Change / Configuration Management: Integrated configuration item inventory maintains accurate information in the CMDB •Asset, Client Management, Agentless discovery, Multi-Cloud Discovery: Discover components, cloud instances, relationships with integration to BMC Discovery for Multi-Cloud •Self-Service, Service Catalog: An intuitive portal for users to resolve issues, submit requests •Mobile Apps for IT, Business: Perform virtually any task from a mobile device •Service Level Management, Dashboards, Reporting, and Analytics •IT / ITIL Best Practices: Reduce training, speed resolution, and mitigate risk •Knowledge, Release Management, Surveys and Collaboration via Chatter
Need help?
BMC Software
Houston, TX, USA
For technical support during the trial phase, please contact trial support. Phone: 855-834-7487 Email: bmc_cenpro@bmc.com Licensed customers will need to provide their support ID: http://www.bmc.com/support/offerings.