AssetOptics CMMS/EAM - Facilities, Equipment & Fleet Maintenance for Salesforce

Affordable and Adaptable with White Glove Support

We already had a custom Maintenance Request system set up in Salesforce, but we needed the complexity of an industry-standard MMS system. We really wanted to keep the process within Salesforce, so finding AssetOptics allowed us to do that rather than get an external, unconnected MMS system. It is seamless with Salesforce, and is easy to configure for your maintenance staff. It uses standard Salesforce functionality, and leverages Flows to expand the possibilities. AssetOptics's customer support team figured out how to connect our existing Maintenance Request system to AssetOptics quickly and easily. From an Admin's point of view, it's easy to and configure and simplify, and we've been able to meet most of the Maintenance team's needs and make it easy to use for our techno challenged users. Whenever I've gotten confused or problems have arisen, the AO team have helped me resolve the issues quickly.

Keeping those plates spinning

AssetOptics is the perfect tool to manage the daily workflow of request and work orders that come across your desk, and at the same time it helps keep track of all the data related to your assets and facilities. Highly recommended for all facilities managers out there! The AssetOptics team have been a pleasure to work with, always friendly, helpful and quick to respond to our requests.

Fantastic asset management & work order solution

The AssetOptics Team is an excellent group of people who have an expansive knowledge of Salesforce and boast excellent customer service! This app exchange is also very user friendly and affordable, what more could you ask for? It offers a wide array of functionality and customization so your business needs can be addressed and maximized. I thoroughly believe this is a great solution when it comes to managing assets and creating work orders to help you become more efficient.

Great tool for your Asset Management

We started using AssetOptics in 2018, migrated an existing equipment management system from Lotus Domino platform. It is very Easy to Use. The training was a breeze. It is also very affordable, all of our support center users have a license. And they love it. It is functionally rich. AssetOptics App not only covers all the existing functionalities; it also enhanced and provided a lot more functions. There are still some features that we can extend to. Their support is excellent. I can directly email the right person, and get responsive support on usage, insight to issues, solutions, and I even got working code for custom features sometimes. I am very satisfied with the tool and the support we received. I believe we get the right Asset Management tool on the Salesforce platform.

Perhaps the easiest-to-use, affordable, functionally rich, and customer-centric asset management sys

We are thrilled with the exceptional service that AssetOptics has provided to FlyRight Inc. Their tight-knit management team boasts a customer-first approach to product development, which has translated into a fantastic experience for us. Firstly, the AssetOptics system is incredibly user-friendly and easy to navigate. This has allowed us to quickly manage our assets and inventory with minimal training from the beginning. And where we needed additional training, AssetOptics was relentless helping us along the pathway. Secondly, AssetOptics is an affordable solution that has provided excellent value for our investment. We appreciate the cost savings and streamlined operations that the system has delivered for us, over time. Thirdly, AssetOptics is functionally rich and highly customizable, which has allowed us to tailor the system to our specific needs. We appreciate the flexibility the system provides as we continue to grow. Finally, the support we have received from AssetOptics has been outstanding. Their customer-first approach to product development is evident in the high level of service we have received. They have been incredibly responsive to our needs and have gone above and beyond to ensure our satisfaction. Overall, we highly recommend AssetOptics to any business looking for an easy-to-use, affordable, functionally rich, and customer-centric asset management system. Their team has developed a product that truly delivers on its promises, and we are thrilled to have them as a partner.

Great Dev Team, Great Asset Management Product

We are an operations centric alternative investment firm with active investments in equipment & fixed asset intensive industry segments such as; oil and gas exploration and production, express car wash, commercial real estate, etc. If you already trust in Salesforce to manage any part of your business, and if you have the need to professionally manage the record keeping and maintenance aspects of equipment/buildings/fixed assets, then you will absolutely love the AssetOptics solution. Being that it is natively build on the Salesforce platform, this means that you will already have the basic knowledge required to implement, navigate, and customize AssetOptics for your business purposes. The program is feature rich, and if you can imagine it, I'm confident that Mike from AssetOptics will be able to create the solution for you. The AssetOptics team was highly responsive and helped us fully implement and customize AO to our business in less than 5 days to include several custom automated work flows- that were really cool btw... Pricing wise, I found the Asset Optics solution to be affordable, and an investment worth making, however it would be nice and more business friendly if the company offered the option of monthly/quarterly billing of the annual service agreement. In summary, awesome feature rich product, great team, great customer service, reasonable in price. Hands down worth the investment, and hopefully the team at AO takes my billing option suggestion into consideration, because I believe every business that has equipment/assets to manage should definitely add AssetOptics to their tech stack, and with that little adjustment I believe the product will be far more accessible from a cost stand point to far more small businesses.

Great tool for residential maintenance

We are a large residential community and AssetOptics has been an invaluable solution for work order tracking used by our maintenance as well as our compliance and leadership teams. We transitioned from another tool to Salesforce and right away the team at AssetOptics guided us through resources that allowed us to separate call in corrective work orders from residence turnovers in a way that matched how our users already approach their standard work flows. The built-in automations were particularly helpful to auto-assign users to tasks and link smaller work orders to parent work orders with a visual display that logically shows the hierarchy. Mike Edwards, Joe Edwards and Harsimrat Kaur have all been excellent to work with and have consistently responded to any questions we've had quickly and thoroughly. We've also had success in getting our own automation requests turned around fast. The team really helped us out with a trigger based flow that auto assigned individual work tasks dictated by our preventive maintenance schedules in a way that makes it easy for our mobile users to open the app and click right in to their daily checklists. Overall very happy with what the AssetOptics team and product have provided us.

Before you sign with salesforce, give AO a test drive

We were originally using Salesforce built custom for us, utilizing the "Cases" object as our work order platform for outsource facility maintenance. We kept running into roadblocks in our attempts to enhance user experience between staff, customers, and suppliers. After speaking with AssetOptics, we were able to come up with a way to make it fit our model. All of this with not a lot of customization needed out of the box. The primary reason that we needed to have some of it customized was simply to be able to marry it to our existing Salesforce org. One of the best features is the PM Schedules. This module will help you set up a PM frequency that works for the asset or equipment based on any type of time or recommended schedule in existence. You can set PMs to release weekly, monthly, quarterly, semiannual, annual, dynamic, or any other way you can think of. Cost. Pricing was one of the major selling points for us. License cost is very much less than a full Salesforce license. If you do have people on staff that need access to the sales portion of the site, they will need to retain full licenses still, but your main CMMS staff can all be on this platform license through AssetOptics. If you have a need for a CMMS, before looking at other options or trying to customize Salesforce for yourself, I suggest giving Mike a call and setting up a demo.

Great product and support

We have had a several-year relationship with AssetOptics. The AssetOptics solution continues to serve us well and the ongoing support has always been excellent. If you are a Salesforce customer and in need of a CMMS solution, I would recommend AssetOptics.

Maintenace Clerk/Cad Technician

I am one of the AssetOptics application administrators for a multi-site, multi-state, nationally branded, vegetable grower. We have been using AssetOptics since 2014, for all of our cooler maintenance duties. Using AssetOptics has allowed us to track the maintenance and the purchasing of products for the various pieces of equipment at each of our four facilities that we currently operate. This has worked extremely well for us and the ongoing support has been very responsive. The knowledge of the support team, as well as being able to have a one on one conversation in person on the phone to walk you through any issues is extremely valuable. I would strongly recommend AssetOptics for anyone needing a CMMS solution.