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Knowledge Base Dashboards & Reports

Overview

This package provides reports and dashboards that help you monitor your knowledge base. For example, you can compare article ratings and views, analyze recent activity by authors, and determine which articles are helping solve the most cases.

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  • Use the packaged reports to analyze various usage metrics

  • Use the dashboards to monitor the knowledge base at a glance

The package contains reports that help you analyze various usage metrics for your Salesforce Knowledge articles, such as which articles are most popular according to views and ratings, how many articles have been created, updated, or published recently and by which user, how frequently the knowledge base is being searched, and which articles are associated with cases. If the packaged reports don't provide what you need, create your own custom reports using the Knowledge custom report types. All Salesforce Knowledge organizations have five custom report types to choose from. The three packaged dashboards display charts or components that correspond with packaged reports so that you can assess the usage for your knowledge base at a glance. You can also create a custom dashboard to use any custom reports you may have created.

Categories

Business Needs
Agent Productivity
Features
Native App
Built exclusively on the Salesforce Platform, ensuring reliability and performance.
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
Native App
No Limits
Lightning Ready
Managed Package

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