Accessibility Issue for some reports

I downloaded this for the reporting capabilities on KM. Some of the reports do not show right set of data ex: Keyword Search By Channel, Keyword Not Found Also, the Article Views report is not accessible by non-admins.

Never used

I installed the package for a Udemy course and we never used it. It looked like it had a bunch of useful reports and dashboards.

Great package but needs to be updated for Lightning Knowledge!

We have used this package as a base to create all our knowledge reports but it appears this is not supported for the new object model that Lightning Knowledge provides. Any plans to update / create a new package to support Lightning Knowledge?

I created this package which was made for Lightning Knowledge. https://appexchange.salesforce.com/appxListingDetail?listingId=a0N3A00000G0yNSUAZ Please check it out and let me know if it helps. I'd love to make improvements if they're necessary

Hi Raksha, Do you know how "Keyword not Found" Report work ? In my org it is showing blank report. Even I have created new report using "Knowledge Keyword Search" object , still no luck. Please let me know if you have any info about it. Thanks.

Hi Raksha, Do you know how the article scores are calculated? I'm assuming it has to do with the thumbs up/down icon when users are asked "Was this article helpful?"

Love the dashboards but wish for more options

I have creased some custom fields on my Knowledge articles and I would like to be able to include them on the reports and dashboard but they are not listed as fields for me to choose on my reports. Am I missing where that would be? For instance we have an author for each knowledge article. This is different than the publisher since we have specialized people who handle that portion. I can not find a report that will let me pull the author of the article onto a report. Otherwise I thoroughly am enjoying the tools and dashboards with this app!

Amazed a client

I installed this package for a client who was wondering what kind of metrics they could get regarding their new knowledge base. They were amazed at what was provided for free by this easy-to-install package.

Cannot report on custom article fields when combining objects (i.e. CASES with ARTICLES)

I have just posted an idea: https://success.salesforce.com/ideaView?id=08730000000DrH6AAK

Which Articles are being used, which are useful, which are highly rated or attached to Cases?

Which Articles are being used, which are useful, which are highly rated or attached to Cases? I added this as my recommended Free App of the week on my blog, so 5 stars from me.

Unsuccessful Keywords search report is misleading

Hi, There is this 'Unsuccessful Keywords search' report that list all the texts that the agents used while searching for articles. Sometimes even the entire subject line of case is listed under this report as Unsuccessful Keyword search. My client is complaining about this since its misleading, as the search text entered does pull up articles. Not sure how should one read this report. Anyone , please throw some light here. Thanks, Asha

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