MenuAgentExchange
SalesforceSlack

Help & Support

Elevate Your Agents with AgentExchange Solutions
Easily enhance Agentforce with pre-built AI solutions from AgentExchange. Browse, install, and deploy agents, actions, and apps directly into your environment. Tell Me More

Have Questions?

Knowledge Base Dashboards & Reports

By Salesforce Labs

Free  

Never requires payment

Try It
Business Need
Agent Productivity
Requires
Sales Cloud
Service Cloud
Platform Cloud

This package provides reports and dashboards that help you monitor your knowledge base. For example, you can compare article ratings and views, analyze recent activity by authors, and determine which articles are helping solve the most cases.

Highlights

Use the packaged reports to analyze various usage metrics

Use the dashboards to monitor the knowledge base at a glance

Provider Details

Salesforce Labs
San Francisco, CA, USA

Salesforce Labs is a program that lets salesforce.com engineers, professional services staff & other employees share AppExchange apps they've created with the customer community. Inspired by employees' work with customers of all sizes and industries, these apps range from simple utilities to entire vertical solutions. Salesforce Labs apps are free to use, but are not official salesforce.com products, and should be considered community projects - these apps are not officially tested or documented. For help on any Salesforce Labs app please consult the Salesforce message boards - salesforce.com support is not available for these applications. Questions? Please visit https://success.salesforce.com/answers.

Pricing Details

Free

You can fully use this solution without payment.

More From This Provider

Analytics Adoption Metadata
by Salesforce Labs
Analytics assets linkage Dataset metadata Row counts in datasets

Quick Add Junction Records
by Salesforce Labs
Users can add multiple records in one go to any Junction object with this component given that there is a junction object connecting two objects with a Master-detail relationship.

Einstein Intent Assessor
by Salesforce Labs
This Einstein Analytics template helps you visualize the accuracy of you Einstein Language Intent Models. You can quickly identify specific labels and utterances your model is struggling to classify.

Charity Commission Search
by Salesforce Labs
A simple flow to allow users to query the Charity Commission API and update their Account details with information found there. In addition a hyperlink on Account will then that the user to the relevant page on the Charity Commissions website.